SupportAssist for Business PCs

Unlock your connectivity intelligence.

That intelligence is SupportAssist*. It’s our smart technology that confidently keeps your PC fleet running its best anytime, anywhere. When you deploy SupportAssist via TechDirect, your PCs can now self-heal with our library of remediation scripts, and you get visibility to your entire fleet with telemetry-driven insights. With ProSupport Suite for PCs, you unlock the differentiating technology that uses machine learning to remotely pinpoint and resolve developing issues, before some even happen. And, did we mention, your experience is completely customizable to your business needs? Let us help your end users and IT teams stay productive by connecting to SupportAssist.
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Key benefits with end-to-end IT control.
  • Library of Dell-authored scripts to automate tasks and remediate issues across the fleet.
  • Fleetwide proactive and predictive detection for faster issue resolution*.
  • Quick analysis of health, application experience and security scores in a single screen.
  • Automate creation and deployment of custom update catalogs for Dell BIOS, driver, firmware and applications.
  • Flexibility to tailor your views and dashboards in TechDirect.
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SupportAssist

SECURITY IS PARAMOUNT Up to 60% of IT leaders surveyed by Forrester leverage connectivity technology to reduce risk

SupportAssist technology offers both proactive and predictive capabilities to enable maximum uptime for an organization’s fleet of Dell desktop and laptop computers. Dell Technologies Services is able to provide this cutting-edge technology with optimal security by focusing on secure processes, secure data transmission and secure data storage.
Learn how SupportAssist securely monitors PCs
Phoenix Union

CUSTOMER STORY Automated PC support helps Phoenix-area students make the grade

When PXU embraced digital transformation, the transition tripled the number of laptops, desktops and workstations the district uses. ProSupport Plus for PCs lets the district efficiently automate and provide remote support for all of its digital devices, while minimizing stress and disruptions for students, faculty, staff and the IT team.

Results:
  • Reduces time needed to handle repairs or replacements by half.
  • Speeds ordering of new parts from hours to minutes.
  • Supports triple the number of devices with no increase in staff.
“SupportAssist technology lets us customize rules to automate manual tasks, optimize performance and remove viruses and malware.” Amy Remfrey Director of Technology Support, Phoenix Union High School District

ProSupport Plus with SupportAssist is the first support service to provide:

actionable health, application experience and security scores on one dashboard
automated custom update catalog management and deployment
automated remote remediation

"With telemetry insights at your fingertips, you can quickly access the data you need to make better, informed decisions for the future and get ahead of issues before they cause downtime, loss in productivity or cause an employee to reach out in distress."

VICTOR LOPEZ, DIRECTOR, GLOBAL TECHNOLOGY PRODUCT MANAGER (CSG) DELL

Resources More information on SupportAssist for Business PCs

Webinars, Demos and More

Learn how to get connected with the technology that powers ProSupport Suite for PCs.
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User Guides and Manuals

Find the technical documentation you need for PC deployments of SupportAssist.
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Getting Started Guide

A quick reference guide for SupportAssist for Business PCs benefits and how to get connected today.
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SupportAssist for Home PCs

Users who do not choose to manage their PCs centrally, can manage features locally on their PC with SupportAssist for Home.
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*Based on a Principled Technologies report, “Diagnose and resolve a hard drive issue in less time with Dell ProSupport Plus” May 2020. Testing commissioned by Dell, conducted in the United States. Actual results may vary. Full report: http://facts.pt/ddv0ne9

For supported system and requirements, please refer to our user guide (SupportAssist for Home PCs version for personal use) or administrator guide (SupportAssist for Business PCs version for PC fleet management) and select supported PCs. Proactive and predictive capabilities depend upon your active service plan and Dell Technologies business rules. For ProSupport Suite for PCs capabilities view our administrator guide and select Connect and manage capabilities and Dell service plans. For Premium Suite for PCs capabilities view the user guide and select SupportAssist capabilities and Dell Services plans.  Some TechDirect features require SupportAssist connectivity.