How can we enhance customer experiences for Systems Management, PowerEdge Servers and Azure Stack, by using the Customer Solution Center?
Dell Technologies bring business and IT solutions to millions of customers worldwide. Our solutions come complete with a range of built-in Systems Maintenance tools which a large portion of customers are not aware of. These range from: OpenManage Enterprise & Mobile, Enterprise Power Manager, RESTful APIs, SupportAssist/Secure Connect Gateway, iDRAC, and CloudIQ. They also have the ability to demonstrate PowerEdge Servers and Azure Stacks to customers.
Service Account Managers can utilise Customer Solution Centers such as the one in Limerick, Ireland, that allows customers to visit in-person and remotely. The Center has a full range of the Dell Enterprise solutions that are housed in a safe environment. Here, the Solution Architects can: demonstrate the power of the System Maintenance, how to install, run a discovery, utilise the information to provide the customer with a single pane of glass to Manage their Dell Systems, generate Support Request automatically, highlight issues and recommend updates and develop reports for the customer on the health status of their Dell Environment. All this is essential to customers to run a modern-day IT business.
For more information, please see the following link Customer Solution Centers or watch this video Showcasing and Proving business solutions at the Customer Solution Centers (English)
Recently, I remotely introduce one of my major accounts to Irial Conroy, Consultant Solution Architect, at the Dell Customer Solution Center in Limerick. The customer had major concerns about installing OpenManage Enterprise, SupportAssist and TechDirect but they also realised that with a small IT Support team, they need to maximise their resources by pushing ahead with System Maintenance. Their queries were reviewed and answered via an online demonstration of the power of Dell Systems Maintenance. An hour later, the customer asked if it’s possible for Dell to assist with rolling out OpenManage Enterprise, SupportAssist and Techdirect. Since the launch, the customer is delighted with the service – especially in the recent period.
Customer Solution Center is another tool to demonstrate Dell Technologies’ IT capacity. So, to get the maximum benefit for your customer, please reach out to your SAM for more information.
