We need your help!
We strive to make it easier for our customers to quickly locate the important support content they need. We know people use different paths to get to content – some prefer to search while others prefer to navigate to content.
As we plan for the future, we want to better match commonly performed support tasks to the type of content you might be looking for within Dell Online Support. We have identified some common customer tasks and a proposed set of task categories. We’d like your help to match them up using a “Card Sort”.
To participate, just click on the link below and you will be presented with an online tool where you can drag and drop common product tasks into the different categories. It only takes about 10 minutes, and it’s fun!
Watch this two minute video to find out more about this activity.
The results of this card sort activity will help us determine if we got our categories right or whether we need to make some further improvements. Help us shape your future support experience! We will post the results within the Dell Support community and encourage future dialog on this topic!
Holly Anderson
Principal Manager of Dell Social Support
