We are happy to announce that the SolVe Online tool and training is now available for customers! Download the SolVe Online Training Deck, and learn more and access the tool today to get started.
The initial release of SolVe Online offers the same functionality of SolVe Desktop, with many new features such as: 
- Multi-Platform OS access (tablets, desktop, and laptops)
- Search (procedure content)
- Simplified authentication using SSO
- No local disk space required
- Reporting and metrics
Future SolVe Online releases will offer additional features, including:
- Mobile capability
- ETA/ESA integration
- FCO (Field Change Order) Look up
- Expanded Search (Knowledgebase, ETA, ESA, etc.)
-
Procedure history
- Multi-language support
-
MyService360 integration
- Expanded reporting and metrics
Differences Between SolVe Desktop and SolVe Online
| SolVe Desktop (Current) | SolVe Online (New) |
|---|---|
| Windows Desktop application with local content cache | Lightweight browser-based web application |
| Requires Microsoft Windows and Microsoft Word | Does not require Microsoft Windows or Microsoft Word |
| Limited to Microsoft Windows Desktops/Laptops | Supports all platforms – Windows, MAC, Tablet, Mobile |
| Over 15GB disk space required for full install | No local disk space requirement |
| Complex authentication process | Simple SSO-based authentication process |
| English-only UI and content | Localized user interface and content languages.
Including (English, Spanish, French, German, Russian, Portuguese, Chinese, Korean, Japanese, Italian) |
| No search capabilities | SolVe search feature for enhanced usability |
| Basic Multimedia support | Improved multimedia support |
| Limited content formats available | More content formats available |
| Complex import of new content |
The SolVe Desktop application will remain in place with the release of SolVe Online. We have heard your concerns, and understand the continued need for offline access. If you have questions or feedback, we encourage you to post them in the Comment section below. Thank you!
Holly Anderson
Dell, Social Support
Follow us on Twitter @DellSupport
