When you experience technical difficulties with your EMC® Isilon® cluster, you want to quickly find the source of the issue and resolve it. Some issues, such as data integrity errors, require immediate attention from EMC Isilon Technical Support. However, there are issues that you can effectively troubleshoot yourself.
Learn the techniques to become more effective at troubleshooting. Tim Wright, Technical Support Engineer, will cover specific troubleshooting scenarios and tools during the EMC World 2014 session, “Advanced Troubleshooting of EMC Isilon Clusters.” If you’re attending EMC World 2014 in Las Vegas, Nevada, you can attend his sessions on the following dates:
- May 5, 3:00 PM – 4:00 PM
- May 8, 10:00 AM – 11:00 AM
Tim’s session will cover:
- Understanding OneFS architecture
- Understanding the types of problems you may encounter
- Performing preventative maintenance
- Reviewing a maintenance checklist:
- For more information, see the EMC Isilon Cluster Preventative Maintenance Checklist on the EMC Online Support site.
- Managing change control
- Monitoring cluster alerts
- For more information, watch the video, “How to Set Up an Email Event Notification in OneFS When a Cluster Reaches Capacity.”
- Monitoring cluster performance
- Reviewing a maintenance checklist:
- Finding log files
- Troubleshooting common issues with:
- Hardware, such as disk failures, NVRAM battery, power supplies, and memory errors
- Protocols, such as SMB-specific issues, NFS-specific issues, and firewalls
- Permissions and access
- For more information about Authentication, Identity Management, and Authorization (AIMA), see the white papers, Identities, Access Tokens, and the Isilon OneFS User Mapping Services and Multiprotocol Data Access with a Unified Security Model for SMB and NFS.
- File system, such as space issues, correct protection levels, and snapshot count and schedules
For more information about session date, times, and locations, visit the Session Catalog on the EMC World 2014 website.If you are unable to attend EMC World 2014, let us know which troubleshooting issues you would like to learn more on this blog by sending an email to isi-knowledge@emc.com.