TechDirect
Shift from maintenance to innovation
Whether IT manages a single system or an entire datacenter, shifting the focus of operations from break-fix to enabling business transformation is challenging. IT managers need technology and tools that offer end-to-end visibility, actionable insights and a flexible experience to maximize their success. With TechDirect, we’ve simplified and streamlined your IT experience by delivering the results you need through a modern, intelligent, self-service portal with AI-powered connectivity. If you’re under pressure to keep users and systems productive, look no further than TechDirect for a single view that shows both the big picture and what’s happening across your entire fleet – anytime, anywhere.TechDirect Key Benefits
- Drive better end-user experience and control with AI-driven support and automation
- Actionable insights and robust self-service in an intuitive, unified experience
- Tailored views, dashboards and on-demand reporting for faster issue resolution
- Self-dispatch and support for in-warranty client and enterprise systems
- Allows Dell Technologies partners to manage their activity and work on behalf of customers
1.4M+
Replacement parts dispatched worldwide each year
73K+
Companies globally enrolled in TechDirect portal
10K+
Partners support end customers via TechDirect
Experience your end-to-end lifecycle solution.
![Build & Deploy](http://i.dell.com/is/image/DellContent/content/dam/ss2/product-images/page/landing-page/techdirect/techdirect-tile-deploy.png?qlt=95&fit=constrain,1&hei=1201&wid=729&fmt=jpg)
Build & Deploy >
![Build & Deploy](http://i.dell.com/is/image/DellContent/content/dam/ss2/product-images/page/landing-page/techdirect/techdirect-tile-back-deploy.png?fmt=jpg&wid=728&hei=1200)
Manage every detail of your PC fleet and infrastructure devices from project management to planning, configuration and deployment with greater speed and less effort.
![Connect & Manage](http://i.dell.com/is/image/DellContent/content/dam/ss2/product-images/page/landing-page/techdirect/techdirect-tile-connect.png?qlt=95&fit=constrain,1&hei=1201&wid=729&fmt=jpg)
Connect & Manage >
![Connect & Manage](http://i.dell.com/is/image/DellContent/content/dam/ss2/product-images/page/landing-page/techdirect/techdirect-tile-back-connect.png?fmt=jpg&wid=728&hei=1200)
Unlock our connectivity intelligence for visibility into your entire fleet with telemetry-driven insights and updates, wherever you are.
![Support](http://i.dell.com/is/image/DellContent/content/dam/ss2/product-images/page/landing-page/techdirect/techdirect-tile-support.png?qlt=95&fit=constrain,1&hei=1201&wid=729&fmt=jpg)
Support >
![Support](http://i.dell.com/is/image/DellContent/content/dam/ss2/product-images/page/landing-page/techdirect/techdirect-tile-back-support.png?fmt=jpg&wid=728&hei=1200)
Get the support you need when you need it, self-dispatch replacement parts and boost your team’s productivity from a single, customizable dashboard. From APIs for help desk integration to a dedicated onsite parts depot, we’ve got you covered.
![Recycle & Retire](http://i.dell.com/is/image/DellContent/content/dam/ss2/product-images/page/landing-page/techdirect/techdirect-tile-recycle.png?qlt=95&fit=constrain,1&hei=1201&wid=729&fmt=jpg)
Recycle & Retire >
![Recycle & Retire](http://i.dell.com/is/image/DellContent/content/dam/ss2/product-images/page/landing-page/techdirect/techdirect-tile-back-recycle.png?fmt=jpg&wid=728&hei=1200)
From deployment to retirement, we’ve got your back. Let us help you retire IT equipment in a secure and sustainable manner, unlocking value that can be put towards future innovation.
![SupportAssist](http://i.dell.com/is/image/DellContent/content/dam/web-resources/cross-project/images/backgrounds/supportassist-980x366.jpg?fmt=jpg&wid=980&hei=366)
SECURITY IS PARAMOUNT
SupportAssist technology offers both proactive and predictive capabilities to enable maximum uptime for an organization’s fleet of Dell desktop and laptop computers. Dell Technologies Services is able to provide this cutting-edge technology with optimal security by focusing on secure processes, secure data transmission and secure data storage.
Up to 60% of IT leaders surveyed by Forrester leverage connectivity technology to reduce risk
SupportAssist technology offers both proactive and predictive capabilities to enable maximum uptime for an organization’s fleet of Dell desktop and laptop computers. Dell Technologies Services is able to provide this cutting-edge technology with optimal security by focusing on secure processes, secure data transmission and secure data storage.
![Phoenix](http://i.dell.com/is/image/DellContent/content/dam/web-resources/cross-project/images/backgrounds/promo-techdirect-980x366.jpg?fmt=jpg&wid=980&hei=366)
CUSTOMER STORY
When Phoenix Union High School District embraced digital transformation, the transition tripled the number of laptops, desktops and workstations they use. “We use the TechDirect portal to self-dispatch parts, and it’s cut the time in half that our techs spend repairing devices.”
Amy Remfrey Director of Technology Support, PXU
Phoenix Union High School District
When Phoenix Union High School District embraced digital transformation, the transition tripled the number of laptops, desktops and workstations they use. “We use the TechDirect portal to self-dispatch parts, and it’s cut the time in half that our techs spend repairing devices.”
Amy Remfrey Director of Technology Support, PXU
RESOURCES
Valuable insights and information
Access TechDirect
Create an account or join your company’s account in TechDirect. Manage all in-warranty systems free of charge. Available to partners.
Getting Started Guides
Utilize our quick reference documents for all the information you need to get started
Hands-on Labs
This hands-on simulator will guide you through the lifecycle of TechDirect, covering offers such as ProDeploy, Connected Provisioning, ProSupport for PCs with SupportAssist, Self-Healing Image Recovery, Data Erase, Asset Recovery Services and more.
Join a Webinar
Learn how to get connected in one of our live webinars.
TechDirect Community
Ask questions in the TechDirect user forum and find other helpful links.
Resources for TechDirect Users
Training materials, FAQs, user guides, certifications and more to keep you productive.
![Client Suite](http://i.dell.com/is/image/DellContent/content/dam/ss2/product-images/page/landing-page/techdirect/prodeploy-client-suite-980x366.jpg?fmt=jpg&wid=980&hei=366)
PRODEPLOY CLIENT SUITE
Get end-to-end PC deployment with comprehensive project planning, knowledge transfer and 30-day post-deployment configuration support.
Get end-to-end PC deployment with comprehensive project planning, knowledge transfer and 30-day post-deployment configuration support.
![support assist](http://i.dell.com/is/image/DellContent/content/dam/ss2/product-images/page/landing-page/techdirect/shutterstock-572805130-980x366.jpg?fmt=jpg&wid=980&hei=366)
SUPPORTASSIST
Connect to Dell for automated proactive and predictive support.
Connect to Dell for automated proactive and predictive support.
![DEPLOYMENT TECHNOLOGIES](http://i.dell.com/is/image/DellContent/content/dam/web-resources/cross-project/images/lifestyle/getty-536907963-u4919dw-mflex-km717-980x366.jpg?fmt=jpg&wid=980&hei=366)
SUPPORT AND DEPLOYMENT TECHNOLOGIES
Automate support and accelerate resolution with secure connectivity technologies. Speed up technology adoption with our deployment technologies.
Automate support and accelerate resolution with secure connectivity technologies. Speed up technology adoption with our deployment technologies.