Work patterns, technology and employee expectations continue to evolve at a rapid pace. PCs are more important than ever for productivity and collaboration, and in-house IT departments need support to keep end users happy.
Flexibility is the key to meeting the increasing demands of technology. Break free from a long-term, one-size-fits-all mindset with IT solutions that adapt to a business’s unique culture, workforce and competitive environment.
Introducing Dell APEX PC-as-a-Service
Dell APEX PC-as-a-Service (PCaaS) is truly flexible. The new subscription service offers flexible terms – one to five years – and is fully customizable. Customers choose the devices, software and services they need today, then scale up or down as needed.
Dell APEX PCaaS also helps companies unlock capital by predicting how much each end-user will cost, inclusive of deployment, support and management. By having a clear view of costs, companies can focus on what matters to drive business growth.
Access to the Latest Tech
Allocating funds to keep a large workforce equipped with emerging technologies can be challenging. Companies are often faced with choosing between new technology or investing back into the business. But old technology slows down the business and begins to present problems, leading to extra costs. And there goes your IT budget.
With Dell APEX PCaaS, your teams will have access to the world’s most secure and industry’s most intelligent commercial devices, monitors and peripherals, deployed with speed, minimal effort and more control that ensures employees are instantly productive on first boot. Our modern support solutions use AI-driven telemetry to predict issues and provide actionable insights to help resolve problems before they arise and avoid productivity-sapping downtime.
Avoid Downtime with Predictive, Proactive Support
As businesses become even more global, we know users need to stay connected from wherever they are. One of our customers, Michael Zielinski, a group IT operations manager at AVK Holding, had an employee who was working remotely while sailing in the Black Sea when he experienced a hard drive failure. His IT department pointed him to Dell. The system was covered by ProSupport Plus with accidental damage protection, and our support team met him at the closest port to repair his computer on the spot.
“End users being happy is the most important thing for us. The solutions we have are a bundle of tools that give us very positive feedback. For us, it’s the best thing in the world and lowers support costs and downtime significantly,” says Zielinski.
Work from Anywhere with Built-in Security
Dell APEX PC-as-a-Service includes robust endpoint security, including the hardware- and software-based protections needed for today’s hybrid work-from-anywhere environment. Pulling from Dell Trusted Workspace, PCaaS combines the built-in protections of the industry’s most secure commercial PCs* (e.g., SafeBIOS) with advanced threat detection available from an ecosystem of best-of-breed partners like CrowdStrike, VMware Carbon Black and Absolute. By entrusting their workspaces to Dell, organizations reduce their overall attack surface and improve long-term cyber resilience.
Sustainably Manage the PC lifecycle from Deployment to End-of-life
Sustainability is always top of mind for us, so our optimized devices are designed to minimize environmental impact. Devices that are not properly managed or maintained can consume more energy than necessary, leading to higher greenhouse gas emissions and increased environmental impact. Regular maintenance, such as updating software to optimize power management, can reduce energy consumption.
By streamlining device management and offering regular device updates with secure and responsible end-of-life management through our Asset Recovery Services, we promote a sustainable approach to device lifecycle management while diverting e-waste from landfills and further supporting a circular economy.
A Modern Lifecycle Solution for Businesses of all Sizes
Dell APEX PCaaS is our second client solutions APEX offer. Earlier this year, we announced Dell APEX Managed Device Service, which aims to help small and medium businesses with few or no IT resources. It’s a simple, all-inclusive monthly subscription with no long-term commitments. Customers shift day-to-day support and PC management to Dell – we become their IT department – allowing them to focus on what drives their growth.
In short, our new client Dell APEX offers ensure your team will have access to the latest tech, and your internal IT resources can focus on more strategic initiatives that drive innovation and growth. With Dell APEX PCaaS, customers are already realizing significant benefits, reporting 50% less help desk effort, 30% savings in support costs and 50% less time spent onboarding employee devices. This is just one of the many ways Dell APEX is optimizing IT and giving back control to customers. Learn more about Dell Technologies APEX PCaaS and APEX Managed Device Service.
*Based on Dell internal analysis, September 2022. Not all features are available with all PCs. Additional purchase required for some features. Read the report here.
