Telecommunications

Select the topics that interest you

Service Excellence

The Continuing Crisis in Customer Service

Jul 9, 2012Laddie Suk

Unlocking the Power of Big Data to Become a Next-generation Service Provider (Part 2 of 2)

Jun 14, 2012Laddie Suk

Innovation/Emerging

Why Don’t CIOs Enforce Rigorous Performance and Stress Testing BEFORE New Systems Go Live?

Nov 16, 2011Laddie Suk

What Happens When IT Is Left Out Of The Picture?

Oct 24, 2011Laddie Suk

Why is a CIO More like an Orchestra Conductor than a Technology Geek? Personal Lessons in Advising Telecom CIOs

Aug 16, 2011Laddie Suk