Reengineering the Service Provider Ecosystem

Last week, I jumped into a conference room at EMC headquarters and recorded a few thoughts on the challenges facing the telco industry and what I’m hoping to learn about service providers while at Mobile World Congress next week in Barcelona, Spain.

Mobile World Congress is the biggest and most prestigious telco and service provider event of the year.  It reflects how big the ecosystem is.  It’s quite exciting because almost every player in the world, both executives and technical team members, converge in one place to understand how the industry is evolving going forward.

Service providers are struggling with a fundamental problem: revenue is not growing as fast as costs.  In order to get out of this cycle, they have to reinvent themselves.

That said, there are some differences between what telco and service providers are now experiencing and what enterprises went

through a couple of years ago.

About the Author: John Roese

John Roese is Global Chief Technology Officer and Chief AI Officer at Dell Technologies. He is responsible for establishing the company’s future-looking technology strategy and accelerating AI adoption for Dell and its customers. He fosters a culture of innovation keeping Dell at the forefront of the industry while anticipating customers’ technology needs before they arise. From multicloud to AI, 5G, edge, data management and security, John and his CTO team are responsible for navigating the latest technology inflection points. As Chief AI Officer, John is focused on accelerating AI-driven outcomes and scaling generative AI initiatives that lead to human progress. John has a passion for going places nobody else has been and his career has mirrored this passion with moves across almost every technology domain, from enterprise to telecom to semiconductor to security. Prior to joining Dell in 2012, John was the CTO, CIO, CMO, GM and leader of several technology companies including Nortel, Broadcom, Futurewei, Enterasys and Cabletron systems. John is an established public speaker, published author and holds more than 20 pending and granted patents in areas such as policy-based networking, location-based services and security. In addition to his leadership at Dell, John plays a significant role in the broader ecosystem, including company boards (Blade Networks, Pingtell, Bering Media, Nexoya, Xerox Corporation). He also serves on industry boards (ATIS, OLPC, Cloud Foundry Foundation, Open Secure Software Foundation) as well as government and academic boards (Federal Communications Commission CSRIC 8, Purdue Research Foundation, NYU Wireless Industry Advisory Board