Customer Accessibility Standards

Overview

Dell's commitment to diversity and to providing the best customer experience enables us to listen to, understand, and meet or exceed our customers' needs, all of which help us to remain competitive in the marketplace. The company itself reflects a myriad of skills, experiences, backgrounds, and styles, all of which promote an environment of inclusion and respect for the many different people and cultures Dell and its employees encounter every day. That environment also helps us appreciate and respond to the needs of customers with disabilities.

Accessibility for Ontarians with Disabilities Act, 2005 and Accessibility Standard for Customer Service, Ontario Regulation 429/07

In Dell’s ongoing efforts to strive for accessibility, Dell is committed to the principles and goals of the Accessibility for Ontarians with Disabilities Act, 2005 (Act) and the Regulations supporting this Act, including Accessibility Standards for Customer Service, Ontario Regulation 429/07.

Dell’s operates with the following guiding principles on accessibility:

1. Dell operates in a manner that respects the dignity and independence of persons with disabilities.
2. The provision of services to persons with disabilities and others will be integrated, unless an alternate measure is necessary, to enable a person with a disability to obtain, use or benefit from Dell’s services.
3. Persons with disabilities will be given an opportunity equal to that given to others to obtain, use and benefit from Dell’s services.

Pursuant to the requirements of Accessibility Standards for Customer Service, Ontario Regulation 429/07, Dell has created and implemented Dell’s Accessibility Standards for Customer Service Policy. You can find the Policy at this link.

Dell will ensure that all persons to whom this policy applies receive training as required by the Accessibility Standards for Customer Service Regulation.

Dell is committed to providing customers with notice in the event of a planned or unexpected disruption to goods and services or facilities for customers with disabilities.

Dell welcomes and encourages feedback to collaborate and provide input in future initiatives for accessibility. Anyone who wants to contact Dell to discuss the manner in which Dell provides goods and services to people with disabilities, has questions about Dell’s Accessibility Standards for Customer Service Policy or has concerns regarding its application, can contact Dell by phone, e-mail, through Dell’s website, or in writing.

All feedback will be directed to:

Accessibility Feedback
Suite 501
155 Gordon Baker Road
Toronto, Ontario
M2H 3N5
Email: accessibilityfeedback@dell.com

Where possible, concerns will be addressed immediately. However, some concerns may require more time and consideration. Customers can expect to hear back from Dell promptly, either with details on the resolution of the concern or, in more complex cases, on the steps being taken by Dell to resolve the concern.

Dell’s policies, practices and procedures related to the Accessibility Standards for Customer Service, Ontario Regulation 429/07 are available to the public upon request. When a request is made for a document by a person with a disability, Dell shall provide the document or the information contained in the document in a format that takes into account the person’s disability.

---