Technology has revolutionized the financial services industry. So much so, that IT has shifted from a cost center to a powerful strategic asset at future-focused financial services companies.
Newfound capabilities from IT include advanced analytics, automated processes and predictive models. These capabilities offer noteworthy benefits, such as increased speed, improved customer experiences and enhanced security, setting a new bar for success in the financial services industry.
To fully harness the technology to reap these benefits, IT must be strategically aligned with business goals. Trintech, a global financial services leader focused on growth, adopted Dell APEX Pay-per-Use solutions to establish its five-year technology plan. By deploying the solution and multicloud capabilities, Trintech gained scalability, consumption-based billing and lower—and predictable—costs.
Growth Mandates Speed and Scalability
Forward-looking financial services organizations require agility. Agility is rooted in technology, including the ability to pivot quickly with market shifts and scale IT capacity rapidly as demand fluctuates. Traditional IT models use capital expense budgeting processes that are time-intensive, require upfront capital and often over-provision IT to ensure future needs can be met. Alternatively, IT-as-a-service (ITaaS) provides a faster, simpler, pay-per-use approach, helping to facilitate business growth.
During the last four years, Trintech has experienced tremendous growth. As a result, Trintech’s infrastructure team needed IT expansions to happen in weeks, not months or years, with a predictable cost structure. Dell APEX Pay-per-Use solutions answered these needs, providing consumption-based IT that scales swiftly alongside dynamic business needs.
The results? Trintech can meet critical timelines for new data centers without business disruptions and with minimal time invested. This newfound speed and scalability improved Trintech’s customer experiences and its own business outcomes.
Establishing a Lower and Predictable Cost Structure
In financial services and across industries, pragmatic, profitable growth also mandates cost control. For Trintech, responsible growth required a predictable cost model over a five-year horizon.
As Trintech evaluated ITaaS options, the Dell APEX team offered a data-backed five-year cost projection, something none of the other technology providers were able to do. As a result, Trintech achieved pre-provisioning and predictable costs for five years while capturing 50% savings over its previous managed services solution, delivered at about a third of the cost of hyperscalers.
“We were able to pre-provision all of the hardware and managed services we need for the next five years of growth; reducing risk associated with things like supply chain delays and hardware adds year over year,” explained Matthew Bertram, VP of Technology, Trintech. “Dell APEX Pay-per-Use solutions ensure that we know how much we’re going to pay for any additional hardware, software, and managed services we consume. It creates a hyperscaler-like experience within a private cloud data center – with all data under our care, custody, and control.”
Boosting Performance Equals Better Customer Experiences
While costs help enable profitable growth, positive customer experiences help ensure loyalty and sustainable revenue streams. Research shows that customers who left a financial services company or bank did so because of two main reasons: a bad product or service experience and poor customer support. Financial services companies must avoid experiences that fuel customer frustration, such as inconsistent app access to accounts and services or uninformed customer support, both of which can protract and complicate customer interactions.
At Trintech, positive customer experiences are enabled by a highly reliable, responsive and top-performing private cloud environment—powered by Dell APEX Pay-per-Use solutions. Trintech’s deployment of Dell APEX Pay-per-Use solutions generated a 30X improvement in customer-facing application performance, a 20% reduction in backup failures, 100% compliance with managed backup SLAs and a five millisecond response time for all relational database workloads.
“One of the key challenges Dell APEX Pay-per-Use solutions solved for us was sales of managed services,” said Bertram. “In our time with Dell, we’ve seen a 20% reduction in managed backup failures. We’ve continued to reach availability numbers in the range of four nines to five nines (99.99%-99.999%).”
Technology is a Powerful Strategic Asset
By strategically aligning technology with its business goals, Trintech has a future-ready organization and a clear plan for the next five years. Dell APEX Pay-per-Use solutions provide Trintech with predictable, reliable and ready-to-scale IT infrastructure. Trintech pays only for the capacity it uses. Additional capacity is available quickly with monthly billing capped at 85% usage* of total installed capacity, a Dell APEX Pay-per-Use feature that is unparalleled in the market.
Trintech is now prepared for the potential of 20-30% annual growth and the agility to meet that demand. “With Dell APEX Pay-per-Use solutions, we’ve been able to pre-provision the capacity we need for the next five years, paying for whatever we need, as we consume it,” commented Bertram.
See the full Trintech customer story here, learn more about Dell APEX solutions and view an IDC snapshot about The Business Value of Dell APEX Pay-per-Use solutions.
* Available with Flex on Demand for Storage, Data Protection, and VxRail. Dark sites, non-metered deployments, and customers non-compliant with their contract terms are not eligible.
