Did you know that Live Chat is available in Spanish for the following products: CLARiiON, Content Server, SYMMETRIX, VNX, VNXe and most recently Networker using AutoChat?
EMC Live Chat provides a high-touch communication channel that enables you to engage directly with an EMC technical product specialist for quick answers to your support questions without having to first log a service request via the web or through the call center. By using Live Chat for issues of any severity, EMC Customer Service can significantly reduce the time to resolution for most requests. You really can’t lose by trying Live Chat. Either the specialist will solve your problem during the chat session, or if not, everything that you chat about is routed as a service request to the appropriate team for follow up.
Product Service Lines Hours
VNXe VNXe – Spanish M-F 8:00 AM to 7:00 PM ET
Content Server Content Server Support- Spanish M-F 9:00 AM to 6:00 PM Brazilian Time
CLARiiON CLARiiON-Spanish M-F 8:00 AM to 7:00 PM Eastern Time
VNX Productos VNX – Español M-F 8:00 AM to 7:00 PM Eastern Time
SYMMETRIX Productos Symmetrix – Español M-F 8:00 AM to 7:00 PM Eastern Time
*Chat Automático Networker/Clariion Chat en español S-F 7:00 PM Sunday to 4:00 PM Friday Eastern Time
Checkout Using Live Chat for more details and refer to Live Chat Service Line Information for the full list of Live Chat service lines, including their hours of operation.
We have also added a revolutionary translation technology that enables you to chat in Spanish with an English speaking product specialist. From the Spanish version of the Online Support home page, you’ll also see a link for Versión Beta: Probar Chat Automático as shown in orange in the image above. This Automatic Chat is available for extended hours from 7:00 PM Sunday to 4:00 PM Friday (EST) and additionally provides support for the Networker product, not currently available in Live Chat! To learn more and to sign up see my last blog post.
Try these capabilities out and let us know your experience.
Hien Ho
Principal Program Manager | EMC² Corporation | CS Innovation
Follow us @EMCsupport on Twitter
