Intel® Core™ Processors
Learn More about Intel

Support for Business PCs

Support For Business

Dell was once a small company. We get it.

We know you have a business to run and no time for IT issues. That’s why we created the most complete support service in the industry.

With the ProSupport Suite for PCs, Dell is always watching for issues so they don’t turn into costly problems. We’re in this together and it’s a safe bet that if there’s a problem, we’ll call you before you can call us.

ProSupport Plus

ProSupport Plus

With ProSupport Plus, automate and customize support to eliminate downtime across your fleet

  • 24x7 priority access to in-region ProSupport engineers
  • Next business day onsite repairs
  • Proactive monitoring including predictive hardware alerts

PLUS

  • Self-healing automated remediation scripts
  • Service Account Manager (500 system minimum)
  • Keep Your Hard Drive Service

Download ProSupport Plus Datasheet
Support For Business

ProSupport

Save time on your routine PC support tasks

  • 24x7 direct access to in-region ProSupport engineers
  • Next business day onsite repairs
  • Proactive monitoring including predictive hardware alerts

Download ProSupport Datasheet

Help Me Choose

Features
Basic
ProSupport
ProSupport Plus
Self-healing automations via SupportAssist AI technology Library of Dell-authored scripts to automate tasks and remediate issues
✓
Automated PC optimizations
✓
Custom catalogs for remote BIOS, driver and firmware updates
✓
Proactive monitoring via SupportAssist AI technology Fleetwide view of security, health and application experience scores
✓
✓
✓
System-level performance and utilization metrics
✓
✓
Proactive and predictive hardware alerts with auto dispatch
✓
✓
BIOS, driver, firmware and application version tracking for compliance
✓
✓
Support essentials Technical support with AI-driven troubleshooting tools
Business hours
24x7
24x7
In-region ProSupport expert assistance for hardware and software issues
✓
✓
Priority Access
Next business day on-site repair1
Varies
✓
✓
Service Account Manager (SAM) for account reporting and planning
✓
500 system minimum
Keep Your Hard Drive Service
✓
Extended Battery Service
Optional

1Onsite service after remote diagnosis.

SupportAssist

Say goodbye to downtime. SupportAssist is the technology behind the predictive and proactive features of ProSupport and ProSupport Plus, allowing you to virtually eliminate downtime8 and focus on what’s important. We’ll take care of any IT issues.

  • Predictive and proactive5 - SupportAssist technology is constantly looking for anomalies. When it sees an issue or predicts a failure is about to happen, it automatically alerts you and Dell at the same time and proactively creates a ticket. Before you know it, we’re calling you to work through the issue and if you need onsite help, we’ll be there the next business day after the remote diagnosis.
  • Security – It’s important to us and it’s important to you. Therefore only system state info is used for troubleshooting and all information is protected with 256-bit encryption and SSL protocol.

SupportAssist varies depending on plan level.

Learn more about SupportAssist
Disclaimers

1On-site service or Advanced Exchange Service after remote diagnosis
(a) On-site service after remote diagnosis is determined by the online or phone technician, and may involve customer access to the inside of the system and multiple extended sessions. If the issue is covered by the Limited Hardware Warranty and cannot be resolved remotely, the technician and/or replacement part will be dispatched, usually in 1 or 2 business days, following the completion of the remote diagnosis. On-site service is provided by Dell Marketing L.P; Availability varies. Other conditions apply.
(b) Advanced Exchange Service repairs or replaces hardware after remote diagnosis. The customer must return the original hardware to Dell according to the rules specified. Advanced Exchange Repair is subject to country availability.
(c) For complete details about On-site Service or Advanced Exchange Repair, see dell.com/servicecontracts.

2Software support with collaborative 3rd party assistance.

3Available for ProSupport Plus customers with 500 or more ProSupport Plus systems.

4Based on a Principled Technologies test report, “Dell ProSupport Plus with SupportAssist warns you about hardware issues so you can fix them before they cause downtime” dated April 2019. Testing commissioned by Dell, conducted in the United States. Actual results will vary.  Full report: http://facts.pt/0xvze8.  Hardware issues detected by SupportAssist include hard drives, solid state drives and batteries.

5Hard drive retention is not available on models with a soldered hard drive, Chromebooks or Venue tablets, except the Venue 11 Pro.

6SupportAssist not available on Linux, Windows RT, Ubuntu or Chrome based products. SupportAssist automatically detects and proactively alerts Dell to: operating system issues, software upgrades, driver updates and patches, malware, virus infected files, failures of hard drives, batteries, memory, internal cables, thermal sensors, heat sinks, fans solid state drives and video cards. Predictive analysis failure detection includes hard drives, solid state drives and batteries.

7Based on a Principled Technologies test report, “Spend Less Time and Effort Troubleshooting Laptop Hardware Failures” dated April 2018. Testing commissioned by Dell, conducted in the United States. Actual results will vary.  Full report: http://facts.pt/L52XKM

8Software support with collaborative 3rd party assistance.

Intel® Core™ Processors
Learn More about Intel