Intel® Core™ Ultra Processors
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Help Me Choose: Support for my PC

Feel confident your products are protected with the right level of support. Dell support services can be renewed to cover Dell-branded hardware repairs or replacement. See which support level is right for you.

Your support coverage is determined by the operating system you choose.
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Support Options for Windows Home

Features Basic Support Premium Support Premium Support Plus
Technical support through phone, chat, and online Business hours 24/7 24/7
On-site repair or Advanced Exchange after remote diagnosis2 Varies 1-2 Business days 1-2 Business days
International travel support
Parental controls and data backup
Automated virus and malware removal (requires SupportAssist)
Fix problems before they occur (requires SupportAssist)

Support Options for Windows Pro or non-Windows OS

Windows Pro, Ubuntu® Linux®, and Red Hat Enterprise systems are recommended by Dell Technologies for business use.
Features Basic ProSupport ProSupport Plus
Self-healing automations via SupportAssist AI technology Library of Dell-authored scripts to automate tasks and remediate issues
Automated PC optimizations
Custom catalogs for remote BIOS, driver and firmware updates
Proactive monitoring via SupportAssist AI technology Fleetwide view of security, health and application experience scores
System-level performance and utilization metrics
Proactive and predictive hardware alerts with auto dispatch
BIOS, driver, firmware and application version tracking for compliance
Support essentials Technical support with AI-driven troubleshooting tools Business hours 24x7 24x7
In-region ProSupport expert assistance for hardware and software issues
Priority Access
Next business day on-site repair* Varies
Service Account Manager (SAM) for account reporting and planning
500 system minimum
Keep Your Hard Drive Service
Extended Battery Service Optional

Additional benefits included with upgraded support

Support Assist

With predictive SupportAssist technology, our dedicated team of experts will contact you if they detect an issue with your PC. And if we’re unable to resolve it remotely, we’ll send a Dell technician to your location.

Software Support

For software-related challenges, Dell Software Support will connect you with a specialized software expert. Available for systems of any age.

Questions? We're here to help.

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Intel® Core™ Ultra Processors
Learn More about Intel