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2023年3月18日 08:00

关于supportassist卸载后安装失败,重新引导pc。

成就7500笔记本,不小心卸载后无法安装,包括尝试各种方法。 2023-03-18 22:48:28,328 [3.13.2.19] [10728 - 8] INFO Dell.SupportAssist.Client.AutoUpdateUtilities.AutoUpdate - Inclusion and Exclusion conditions satisfied 2023-03-18 22:48:28,328 [3.13.2.19] [10728 - 8] INFO Dell.SupportAssist.Client.AutoUpdateUtilities.AutoUpdate - Product that will be installed is serviceability/Catalog/SupportAssistx64-3.13.2.14.msi 2023-03-18 22:48:28,328 [3.13.2.19] [10728 - 8] INFO Dell.SupportAssist.Client.AutoUpdateUtilities.AutoUpdate - Product Installation/Upgrade Available : True 2023-03-18 22:48:28,337 [3.13.2.19] [10728 - 8] INFO Dell.SupportAssist.Client.SupportAssistInstaller.AutoUpgradeHelper.SupportAssistInstallerPackage - Installed Dot-Net Utilities are up-to-date, Checking for SA Installation 2023-03-18 22:48:28,340 [3.13.2.19] [10728 - 8] ERROR Dell.SupportAssist.Client.Utilities.RegistryUtility - SOFTWARE\Dell\SupportAssistAgent : Not exists 2023-03-18 22:48:28,340 [3.13.2.19] [10728 - 8] INFO Dell.SupportAssist.Client.SupportAssistInstaller.Installer - Installed Version: 0.0.0.0 2023-03-18 22:48:28,341 [3.13.2.19] [10728 - 8] ERROR Dell.SupportAssist.Client.Utilities.RegistryUtility - SOFTWARE\Dell\SupportAssistAgent : Not exists 2023-03-18 22:48:28,341 [3.13.2.19] [10728 - 8] INFO Dell.SupportAssist.Client.SupportAssistInstaller.AutoUpgradeHelper.CheckForAutoUpdate - Checking for availability of any Higher Version 2023-03-18 22:48:28,422 [3.13.2.19] [10728 - 8] INFO Dell.SupportAssist.Client.AutoUpdateUtilities.AutoUpdate - Inclusion and Exclusion conditions satisfied 2023-03-18 22:48:28,423 [3.13.2.19] [10728 - 8] INFO Dell.SupportAssist.Client.AutoUpdateUtilities.AutoUpdate - Product that will be installed is serviceability/Catalog/SupportAssistx64-3.13.2.14.msi 2023-03-18 22:48:28,423 [3.13.2.19] [10728 - 8] INFO Dell.SupportAssist.Client.AutoUpdateUtilities.AutoUpdate - Product Installation/Upgrade Available : True 2023-03-18 22:48:28,424 [3.13.2.19] [10728 - 8] INFO Dell.SupportAssist.Client.SupportAssistInstaller.AutoUpgradeHelper.SupportAssistInstallerPackage - Starting to download SupportAssist from FTP Server 2023-03-18 23:29:09,719 [3.13.2.19] [10728 - 16] INFO Dell.SupportAssist.Client.DownloadManager.DownloadManager - Download Completed with error status : NIL. 2023-03-18 23:29:09,879 [3.13.2.19] [10728 - 16] INFO Dell.SupportAssist.Client.SupportAssistInstaller.AutoUpgradeHelper.SupportAssistInstallerPackage - SupportAssist successfully downloaded from FTP Server at C:\Users\曹博\AppData\Local\Temp\SupportAssistAgent\e20a26a4-2257-4303-b66e-0ab0883c3446\SupportAssistx64-3.13.2.14.msi 2023-03-18 23:29:09,879 [3.13.2.19] [10728 - 16] INFO Dell.SupportAssist.Client.DownloadManager.DownloadManager - Disposing Web Client Object. 2023-03-18 23:29:10,057 [3.13.2.19] [10728 - 8] INFO Dell.SupportAssist.Client.SupportAssistInstaller.AutoUpgradeHelper.SupportAssistInstallerPackage - Hash Values for SupportAssist Agent downloaded execuatble and the one fetched from catalog file matches 2023-03-18 23:29:10,058 [3.13.2.19] [10728 - 8] INFO Dell.SupportAssist.Client.SupportAssistInstaller.AutoUpgradeHelper.SupportAssistInstallerPackage - Installation triggered 2023-03-18 23:29:10,060 [3.13.2.19] [10728 - 8] INFO Dell.SupportAssist.Client.SupportAssistInstaller.Utility.InstallerUtility - ProcessName : msiexec.exe is getting executed 2023-03-18 23:29:10,220 [3.13.2.19] [10728 - 8] INFO Dell.SupportAssist.Client.SupportAssistInstaller.Utility.InstallerUtility - process return Code : 1612 2023-03-18 23:29:10,220 [3.13.2.19] [10728 - 8] ERROR Dell.SupportAssist.Client.SupportAssistInstaller.AutoUpgradeHelper.SupportAssistInstallerPackage - Some Error occured while upgrading msi SupportAssist Agent : 2023-03-18 23:29:10,221 [3.13.2.19] [10728 - 8] INFO Dell.SupportAssist.Client.SupportAssistInstaller.AutoUpgradeHelper.CheckForAutoUpdate - Auto Update Exiting with result : False 2023-03-18 23:29:10,224 [3.13.2.19] [10728 - 8] ERROR Dell.SupportAssist.Client.SupportAssistInstaller.InstallSupportAssist - SupportAssist download/installation failed with return code: msiinstallationfailed 2023-03-18 23:29:10,229 [3.13.2.19] [10728 - 8] INFO Dell.SupportAssist.Client.AutoUpdateUtilities.AutoUpdate - Deleting Downloaded files 2023-03-18 23:29:10,252 [3.13.2.19] [10728 - 1] INFO Dell.SupportAssist.Client.SupportAssistInstaller.MainWindow - Releasing all the held Resource 2023-03-18 23:30:29,583 [3.13.2.19] [10728 - 1] INFO Dell.SupportAssist.Client.SupportAssistInstaller.MainWindow - Application Exit Code: msiinstallationfailed 2023-03-18 23:30:29,584 [3.13.2.19] [10728 - 1] ERROR Dell.SupportAssist.Client.Utilities.RegistryUtility - SOFTWARE\Dell\SupportAssistAgent : Not exists 2023-03-18 23:30:29,585 [3.13.2.19] [10728 - 1] INFO Dell.SupportAssist.Client.SupportAssistInstaller.MainWindow - Calling Application EXIT

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2023年3月18日 17:00

您好,麻烦您将机器的服务编号通过私信的方式发送给小编,小编将竭诚为您服务!感谢您的支持和理解!

 

(笔记本服务编号在机器的底部有一个标签,由英文+数字组合,一共7位数)

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