| 问题： | 通过第 6 代 RPA 升级 RecoverPoint 群集时，第 6 代 RPA 上的操作可能会失败，并显示错误：
WARN - Apply Failed. - Connection failed. Verify the RPA is reachable, make sure the login credentials are correct, check user status and try again.（警告 — 应用失败。— 连接失败。验证 RPA 是否可访问，确保登录凭据正确，检查用户状态并重试。）
ui.log (DM Folder\logs\ui.log) 中的错误：
2019-05-18 04:56:23,429 [ApplyNDUUPdaterThread] (ApplyNDUSummaryPage.java:419) INFO - setProcessStarted[true] RUNNING
2019-05-18 04:56:23,437 [main] (ApplyNDUSummaryPage.java:454) WARN - Apply Failed. - Connection failed. Verify the RPA is reachable, make sure the login credentials are correct, check user status and try again.
2019-05-18 04:56:29,430 [ApplyNDUUPdaterThread] (ApplyNDUSummaryPage.java:419) INFO - setProcessStarted[false] FAILED_ERROR
dm.log (DM Folder\logs\dm.log) 中的错误：
2019-05-18 03:46:28,706 [pool-1-thread-13] (NDUApplyCommand.java:1090) DEBUG - Finished ISO upgrading rpa: RPA [ip=XXX.XXX.XXX.XXX, isCredentails=Credentials [user=boxmgmt, password=*****], fapiCredentials=Credentials [user=admin, password=*****], alternativeISCredentails=null, number=4, siteName=Site1, version=5.0.SP1.P2(e.265), boxWWNs=null, rpaState=null, generation=UNKNOWN]
2019-05-18 03:46:28,706 [pool-1-thread-13] (GeneralUtils.java:115) DEBUG - Sleeping for: Waiting for rpas to go down: RPA [ip=XXX.XXX.XXX.XXX, isCredentails=Credentials [user=boxmgmt, password=*****], fapiCredentials=Credentials [user=admin, password=*****], alternativeISCredentails=null, number=4, siteName=Site1, version=5.0.SP1.P2(e.265), boxWWNs=null, rpaState=null, generation=UNKNOWN], time to sleep in millis is: 300000
2019-05-18 03:51:28,719 [pool-1-thread-13] (BaseDMCommand.java:198) DEBUG - Command:VerifyRPAsAreUpCommand Started
2019-05-18 03:51:28,719 [pool-1-thread-13] (VerifyRPAsAreUpCommand.java:37) DEBUG - Verifing rpas are up: [RPA [ip=XXX.XXX.XXX.XXX, isCredentails=Credentials [user=boxmgmt, password=*****], fapiCredentials=Credentials [user=admin, password=*****], alternativeISCredentails=null, number=4, siteName=Site1, version=5.0.SP1.P2(e.265), boxWWNs=null, rpaState=null, generation=UNKNOWN]], timeoutInSecs=900
2019-05-18 03:51:28,720 [pool-1-thread-21] (BaseDMCommand.java:198) DEBUG - Command:VerifyBoxUpLogicCommand Started
2019-05-18 03:51:28,721 [pool-1-thread-21] (BaseDMCommand.java:198) DEBUG - Command:AuthenticateCommand Started
2019-05-18 03:51:28,721 [pool-1-thread-21] (BaseInstallationServerAdapter.java:75) DEBUG - Connecting to rpa: RPA [ip=XXX.XXX.XXX.XXX, isCredentails=Credentials [user=boxmgmt, password=*****], fapiCredentials=Credentials [user=admin, password=*****], alternativeISCredentails=null, number=4, siteName=Site1, version=5.0.SP1.P2(e.265), boxWWNs=null, rpaState=null, generation=UNKNOWN]
2019-05-18 03:51:50,846 [pool-1-thread-21] (BaseInstallationServerAdapter.java:222) INFO - rpa: RPA [ip=XXX.XXX.XXX.XXX, isCredentails=Credentials [user=boxmgmt, password=*****], fapiCredentials=Credentials [user=admin, password=*****], alternativeISCredentails=null, number=4, siteName=Site1, version=5.0.SP1.P2(e.265), boxWWNs=null, rpaState=null, generation=UNKNOWN]
*** has no alternative IS credentials.
2019-05-18 03:51:50,847 [pool-1-thread-21] (BaseInstallationServerAdapter.java:216) ERROR - rpa: RPA [ip=XXX.XXX.XXX.XXX, isCredentails=Credentials [user=boxmgmt, password=*****], fapiCredentials=Credentials [user=admin, password=*****], alternativeISCredentails=null, number=4, siteName=Site1, version=5.0.SP1.P2(e.265), boxWWNs=null, rpaState=null, generation=UNKNOWN]
*** no alternative IPs, cannot retry operation: VALIDATE_PASSWORD, params={}
com.kashya.installation.exception.InstallationServiceException: rpa: RPA [ip=XXX.XXX.XXX.XXX, isCredentails=Credentials [user=boxmgmt, password=*****], fapiCredentials=Credentials [user=admin, password=*****], alternativeISCredentails=null, number=4, siteName=Site1, version=5.0.SP1.P2(e.265), boxWWNs=null, rpaState=null, generation=UNKNOWN]
*** has no alternative IS credentials.
...
2019-05-18 04:06:43,322 [pool-1-thread-21] (ReturnValue.java:51) ERROR -
2019-05-18 04:06:43,322 [pool-1-thread-21] (BaseDMCommand.java:253) DEBUG - Command VerifyBoxUpLogicCommand FINISHED with returnValue=[ReturnValue [_isSuccess=false, _message=Rpa: XXX.XXX.XXX.XXX is down., _data=null, _throwable=com.emc.dm.exception.InstallationFlowException: Rpa: XXX.XXX.XXX.XXX is down., _failureReason=UNKNOWN]]
2019-05-18 04:06:43,322 [pool-1-thread-21] (BaseDMCommand.java:207) DEBUG - Command:VerifyBoxUpLogicCommand Finished
2019-05-18 04:06:43,323 [pool-1-thread-13] (BaseDMCommand.java:152) ERROR - VerifyRPAsAreUpCommand FAILED
...
2019-05-18 04:06:43,324 [pool-1-thread-13] (ReturnValue.java:51) ERROR - Found some RPAs that are down. Their IP addresses are:
2019-05-18 04:06:43,324 [pool-1-thread-13] (BaseDMCommand.java:253) DEBUG - Command VerifyRPAsAreUpCommand FINISHED with returnValue=[ReturnValue [_isSuccess=false, _message=Found some RPAs that are down. Their IP addresses are: , _data=null, _throwable=com.emc.dm.exception.InstallationFlowException: Rpa: XXX.XXX.XXX.XXX is down., _failureReason=UNKNOWN]]
2019-05-18 04:06:43,324 [pool-1-thread-13] (BaseDMCommand.java:207) DEBUG - Command:VerifyRPAsAreUpCommand Finished
2019-05-18 04:06:43,325 [pool-1-thread-13] (DMUtils.java:51) ERROR - Got a failed return value for: Verifing rpas are up after ISO upgrade, return value is: ReturnValue [_isSuccess=false, _message=Found some RPAs that are down. Their IP addresses are: , _data=null, _throwable=com.emc.dm.exception.InstallationFlowException: Rpa: XXX.XXX.XXX.XXX is down., _failureReason=UNKNOWN]
com.emc.dm.exception.InstallationFlowException: Rpa: XXX.XXX.XXX.XXX is down.
at com.emc.dm.commands.infra.Commands.throwFirstRVExceptionIfThereAreAny(Commands.java:53)
at com.emc.dm.commands.infra.Commands.invokeAllAndVerifySuccess(Commands.java:131)
at com.emc.dm.commands.infra.BaseDMCommand.invokeAllAndVerifySuccess(BaseDMCommand.java:101)
at com.emc.dm.commands.concrete.verify.VerifyRPAsAreUpCommand.inner(VerifyRPAsAreUpCommand.java:48)
at com.emc.dm.commands.infra.BaseDMCommand.execute(BaseDMCommand.java:41)
at com.emc.dm.commands.concrete.status.NDUApplyCommand.runRPAPhaseISOUpgradeStep(NDUApplyCommand.java:459)
at com.emc.dm.commands.concrete.status.NDUApplyCommand.runRPAPhase(NDUApplyCommand.java:101)
at com.emc.dm.commands.concrete.status.NDUApplyCommand.inerExecuteAction(NDUApplyCommand.java:73)
at com.emc.dm.commands.concrete.status.BaseInstallationActionWithStatusLogicCommand.innerWithoutReturnValue(BaseInstallationActionWithStatusLogicCommand.java:37)
at com.emc.dm.commands.concrete.status.BaseStatusCommand.inner(BaseStatusCommand.java:50)
at com.emc.dm.commands.infra.BaseDMCommand.execute(BaseDMCommand.java:41)
at com.emc.dm.commands.concrete.status.ApplyCommand.innerWithoutReturnValue(ApplyCommand.java:48)
at com.emc.dm.commands.concrete.status.BaseStatusCommand.inner(BaseStatusCommand.java:50)
at com.emc.dm.commands.infra.BaseDMCommand.execute(BaseDMCommand.java:41)
at com.emc.dm.commands.infra.BaseDMCommand.call(BaseDMCommand.java:161)
at com.emc.dm.commands.infra.BaseDMCommand.call(BaseDMCommand.java:32)
at java.util.concurrent.FutureTask.run(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Caused by: com.emc.dm.exception.InstallationFlowException: Rpa: XXX.XXX.XXX.XXX is down.
at com.emc.dm.actions.VerifyBoxUpLogicCommand.inner(VerifyBoxUpLogicCommand.java:40)
... 7 more
Caused by: com.emc.recoverpoint.utils.state_observer.StateException: State wasn't reached.
at com.emc.recoverpoint.utils.state_observer.StateObserver.waitUntilStateIsReached(Predicate.scala:22)
at com.emc.dm.actions.VerifyBoxUpLogicCommand.inner(VerifyBoxUpLogicCommand.java:38)
... 7 more |
