This post is more than 5 years old
2 Posts
10
114513
XPS 15 9560 does not recognize headphones plugged in
I have a XPS 15 9560 I bought in Korea(and live in). It is just fabulous except that it doesn't recognize headphones when plugged in and just keep on playing through the laptop speakers. Strangely enough, when I restart the laptop with the headphones plugged in, It just works fine. My wireless QC35's work just fine on bluetooth. I have installed and deleted and reinstalled audio drivers from the dell website for the XPS 15 9560. Any help would be greatly appreciated.
Ryan Luo
1 Message
34
November 2nd, 2017 20:00
I have got the same problem. The solution is easy, just go to your task manager-- startup, find HD Audio Background Process & Realtek HD Audio Manager, disable them and restart your XPS 15, problem fixed then. Hope this will help you out as I have tried almost all the way posted on forum like updating the driver or clean install the win10, finally find the problem is about these 2 apps.
robert p
4 Operator
4 Operator
•
9.4K Posts
1
September 19th, 2017 07:00
Hi Proteinmclobster,
Thanks for posting.
Check out this post from one of our Rockstars and see if it helps. Thanks.
http://dell.to/2wE6k4A
oenaj
3 Posts
3
September 27th, 2017 13:00
I'm also having this issue with the laptop not recognizing my headphones and this post did not help.
oenaj
3 Posts
2
September 27th, 2017 13:00
I'm also having this issue with the laptop not recognizing my headphones
oenaj
3 Posts
2
September 27th, 2017 13:00
also having this issue....
PROTEINMCLOBSTE
2 Posts
0
November 3rd, 2017 09:00
That worked like a charm and was fixed immediately. Thank you for replying to this thread. helped a lot!