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JS

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November 27th, 2023 12:16

No light in power button and "alien LED light" in back of the screen, and the edge of backsupplies.

I don't uderstand no light in the power button and others. I tried to set the LED through the ACC but it dones't work after CMOS and software updated recently. 

Fortunately I could restore the keyboard and backlight of it's. I would like to see the light of all LEDs of them after replaced the keyboard by engineer of DELL. 

The engineer told me the hardware's connection is no problem. he may wonder the firmware and ACC update package's problem. 

Please if anyone knows the reason then let me know that, it'd better it can be solved. 

Thanks 

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2 Posts

December 4th, 2023 04:08

I have solved this issue. the problem was caused by Back LED light around accessory pannel. therefore the engineer changed the part and I can't see the problem anymore.

In the beginning, the keyboard light and all LED light gone out after CMOS update. but now, all parts can be lighten. 

Appriciate all to Dell support. 

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