Alienware 17 R4 Keyboard Backlightining not turning on

My alienware have the tobii too. I know that there are some issues with both of them together. But everything was just fine.the lights started to turn off by themselves... and i noticed that my touchpad all of a sudden stop working, and I had to turn it on again, now it is working normally, The issue is that the keyboard light is actually turned on but it doesn't light up, I tried changing the lightning theme and it is simply not lightining up anymore. The alienware logo, the power button and the Alienware name are normally working. I tried reinstalling the command center and it end up bugging up the OC control. So i just restore a previous version of my windows. But... all the same...

レスポンス(2)

Chi_Suuu

4 Operator

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89 メッセージ

0

2019年2月6日 20:00

Hi, BellCris-san

Thanks for posting. This is Dell Japan Community Forum. Apologies that your system is not performing as expected. Please kindly check these trouble shooting below;

-Update BIOS
https://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=F8RK2&osCode=WT64A&productCode=alienware-17-laptop

-Uninstall and reinstall these Applications to latest version.

https://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=K3YVP&osCode=WT64A&productCode=alienware-17-laptop

https://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=WVJY2&osCode=WT64A&productCode=alienware-17-laptop

https://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=HPMJF&osCode=WT64A&productCode=alienware-17-laptop

-Test the lights using the AlienFX Tester
Video: Test your system lights using the AlienFX Tester
https://www.youtube.com/watch?v=QoPJ4hCEwrY

-Check on Device Manager for any USB devices marked with errors

For more support, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Chi_Suuu) & send a private message with the service tag.
How to Find My Dell Service Tag：https://www.youtube.com/watch?v=Ty1RkZ3ZeM4

B

BellCris

4 メッセージ

0

2019年2月25日 19:00

Hi, thank you so much. I did everything, and it was not working, restarting after every procedure. I finally decided to shut down and start. and it is back to normal. Thank you. So, After all the procedures, you must shut down wait for a few seconds and turn on the laptop again, and it should be back to normality. Thank you.

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