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29 de noviembre de 2022 09:00

Dell Latitude 7490 doesnt recognizes M.2 NVMe PCIe SSD

I recently bought a laptop, but for some reason it doesn't recognize the M.2 NVMe PCIe SSD. I have tried to add it through the bios but it does not allow me to do so.

When I try to turn it on it says "No Bootable Device Found" and I'm sure that the hard drive is not damaged because when I try to install windows from a usb the hard drive allows to be formatted, so I don't understand what could be happening in the laptop, yes Anyone know that would be very helpful!

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30 de noviembre de 2022 03:00

We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.

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30 de noviembre de 2022 13:00

Hello Semiyeichon.

When you install the operating system does it recognize the M.2?

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