KEYTOOLZ
Joined Friday, February 1, 2013
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KEYTOOLZ

KEYTOOLZ • Joined 

February 1st, 2013

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KEYTOOLZ
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6 years ago

KEYTOOLZ, Firstly, welcome to the forums and above all thank you for being an EMC customer. We do apologize for your experience with support.  The VSI plug-ins are fully supported by EMC. KEYTOOLZ wrote:I installed the plug in a

KEYTOOLZ
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KEYTOOLZ
's post

12 years ago

I have VNXe 3150 Unisphere ver 2.4.0.20932 I have been trying to install teh VSI plugin so I can manage snapshots on the NFS datastore share for individual virtual machines. Of course I want to take advantage of other benefits from using this plugin. I installed the plug in and it shows up in

Ultimately the problem had a few elements but you were correct in that I had the wrong version in the beginning of my issues. I wish it was more clear since there is a 64 bit version for what seems like all other OS's that are available except the w

KEYTOOLZ
commented on
KEYTOOLZ
's post

12 years ago

I have installed the unisphere CLI and the vsphere plugin to enable ASA so I can take advantage of snapshots etc.. from within vcenter. have the bits installed correctly but I still have a problem that EMC support cannot resolve. I have added my VNXe 3150 in the plugin interface on my vsphere cli

This is resolved now through support. The problem was some sort of fix they found. He said he "followed the primus to get it done". (whatever that means) he said it was on primus.emc.com but when I tried to connect to that site I could not access it

KEYTOOLZ
commented on
KEYTOOLZ
's post

12 years ago

I have installed the unisphere CLI and the vsphere plugin to enable ASA so I can take advantage of snapshots etc.. from within vcenter. have the bits installed correctly but I still have a problem that EMC support cannot resolve. I have added my VNXe 3150 in the plugin interface on my vsphere cli

I dont know if that is going to be a viable route to resolution but I will try again.  I understand you can only help me so much... This has been in with the EMC support team for weeks but you got me closer to resolution than ever in a couple da

KEYTOOLZ
commented on
KEYTOOLZ
's post

12 years ago

I have installed the unisphere CLI and the vsphere plugin to enable ASA so I can take advantage of snapshots etc.. from within vcenter. have the bits installed correctly but I still have a problem that EMC support cannot resolve. I have added my VNXe 3150 in the plugin interface on my vsphere cli

I disabled ASA, saved the conig, then re-enabled ASA. I set the password again.  I then went into VSI plugin and checked the "enable ASA" box and entered the password. I get the exact same error. I dont know the comands or the location to delet

KEYTOOLZ
commented on
KEYTOOLZ
's post

12 years ago

I have installed the unisphere CLI and the vsphere plugin to enable ASA so I can take advantage of snapshots etc.. from within vcenter. have the bits installed correctly but I still have a problem that EMC support cannot resolve. I have added my VNXe 3150 in the plugin interface on my vsphere cli

Thanks for the hand hlding. Im ataching the logs now.

KEYTOOLZ
commented on
KEYTOOLZ
's post

12 years ago

I have installed the unisphere CLI and the vsphere plugin to enable ASA so I can take advantage of snapshots etc.. from within vcenter. have the bits installed correctly but I still have a problem that EMC support cannot resolve. I have added my VNXe 3150 in the plugin interface on my vsphere cli

The log TAR file is too large and will not upload. Its just under 200MB

KEYTOOLZ
commented on
KEYTOOLZ
's post

12 years ago

I have installed the unisphere CLI and the vsphere plugin to enable ASA so I can take advantage of snapshots etc.. from within vcenter. have the bits installed correctly but I still have a problem that EMC support cannot resolve. I have added my VNXe 3150 in the plugin interface on my vsphere cli

Thanks for the hand hlding. Im ataching the logs now.

KEYTOOLZ
commented on
KEYTOOLZ
's post

12 years ago

I have installed the unisphere CLI and the vsphere plugin to enable ASA so I can take advantage of snapshots etc.. from within vcenter. have the bits installed correctly but I still have a problem that EMC support cannot resolve. I have added my VNXe 3150 in the plugin interface on my vsphere cli

I have everything ready. I have pulled the logs and dumps according to your instructions.  I just do not know how to upload TAR files, or any other file type, to this forum.  I went to advance view and looked all around but I see no option

KEYTOOLZ
commented on
KEYTOOLZ
's post

12 years ago

I have installed the unisphere CLI and the vsphere plugin to enable ASA so I can take advantage of snapshots etc.. from within vcenter. have the bits installed correctly but I still have a problem that EMC support cannot resolve. I have added my VNXe 3150 in the plugin interface on my vsphere cli

sorry. I see you did specify SERVICE.  That works.  Another question. I'm new to this forum and I don't see any method to upload a log text file.  I only see uploading images and video. Can you tell me how to upload to this forum?

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