About me

<p>Started in <strong>Internet Service Provider</strong> (ISP) technical support in September of 1995 and by February of 1996 was promoted to the newly created position of <strong>Sr. Technical Support Representative</strong> within the organization where I was working at the time.  There were five other support <strong>Technicians</strong> also promoted along with me and our mission was to working inter-departmentally to ensure the highest quality customer service experience at the company.</p> <p>Together we supported a user audience of up to eighty-nine thousand users at the peak of operations during my time with that company and it was a great experience!  The <strong>ISP</strong> was smaller in size, but those were the very early days of the commercial Internet and there were many competitors working against us.</p> <p>I always appreciated the fact some customers would contact us before calling the computer vendor or Microsoft because we solved the issues in a more timely manner and were always pleasant to them.  It was also the job of the <strong>Sr. Technical Support Representatives</strong> to handle any escalated telephone calls were the "front line" support <strong>Representatives</strong> were unable to achieve resolution within a reasonable amount of time.</p> <p>This was the mid-1990s and the dial-up modems were running at 28.8 Kbps (baud) and these speeds only increase to 56 Kbps by the time I left this position in early 1999.  I have moved on to several other positions after this, mainly in the U.S. defense contracting business market, but also with major telecom Internet providers, healthcare providers and a world-wide financial / investment venture with over a trillion dollars under management!  It has been my extreme pleasure to work for each and every one of these employers and I know this is what makes America the world leader in Information Technology.</p>