John_Ford
John_Ford • Joined
About me
At present I am a Knowledge Management Lead at DELL EMC. I have worked here for 10 years in both advanced development and Global Customer Service. My background is in Information Architecture, with an emphasis on usability. My current objective is to provide the greatest level of customer service, while reducing overall customer effort and the ease with which our customers can locate, and interact with our service tools and supporting knowledge.
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