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confuseduser43
Date Joined:
Nov 1, 2008
Solutions 44
Likes Received 80
Likes Given 13
C

confuseduser43

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confuseduser43 • Joined 

November 1st, 2008

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confuseduser43
commented on 's post

2 years ago

Need help in finding driver to fix apparently bad Intel® Dual Band Wireless-AC 3165 network adapter on my DELL Inspiron 15-5567. Either I need a more up-to-date driver or network adapter is no longer working as it has in past. I have been getting many BSOD with Unexpected Kernel Mode Trap errors t

C

Hello, Ok ePSA doesn't find anything next thing to check is (possible) component store corruption open a command prompt as administrator and type :sfc /scannow (reboot when complete) DISM.exe /Online /Cleanup-image /CheckHealth if corruption is

confuseduser43
commented on 's post

2 years ago

Need help in finding driver to fix apparently bad Intel® Dual Band Wireless-AC 3165 network adapter on my DELL Inspiron 15-5567. Either I need a more up-to-date driver or network adapter is no longer working as it has in past. I have been getting many BSOD with Unexpected Kernel Mode Trap errors t

C

Hello, I would run dell ePSA to check if it finds any issues with your hardware with your laptop powered off hold down the fn key and press the power button run the extended tests not the short ones this can take quite a while..If ePSA finds issues

confuseduser43
commented on 's post

2 years ago

Exactly the same problem fault. I advised my daughter not to mess about and buy/ invest in a Laptop from a Quality Company like Dell. Cos dad know best she spent a lot of money buying brand new and direct from Dell. Just over on year old when the screen frame started to come away.

C

Hello, What is the modelnumber of the laptop ? so i can point you to the service manual this manual contains instructions how to put together the screen again.

confuseduser43
commented on 's post

2 years ago

Support Assist starts before boot, cannot enter BIOS or safemode. Original harddrive died, Obtained new HDD loaded with Windows. Can't get pass Support Assist.

C

Hello, Have a look at this topic also if you want to post a screenshot you need to mask out your dell servicetag it is personal to you.

confuseduser43
commented on 's post

2 years ago

In my Dell account it says: Status van Support Services:  VerlopenBegindatum 07 DEC. 2021 Vervaldatum 07 DEC. 2022 ("Verlopen" means expired)Does this mean that I have no warranty now?(That it only lasted one year?)thanksOlav

C

Hello, Yes that means you don't have any warranty anymore it might be possible to purchase warranty but before dell will accept that you have to proof your dell products are issue free by running ePSA and you cannot make use of the purchased warranty

confuseduser43
commented on 's post

2 years ago

My dell inspiron 15 3511 needs to be completely wiped out and a new install including the bios. I need the bios bin file of the dell inspiron 15 3511. I need to find a free bios bin file. If anyone knows a link to download it for free please let me know.

C

Hello, The bios is also available as a *.rcv file here is a link for inspiron 3511.

confuseduser43
commented on 's post

2 years ago

C

Hello, You can use the 3200 clockspeed but it is only supported on models that have a dedicated GPU see here

confuseduser43
commented on 's post

2 years ago

I have a Dell e7740, it won't get past the Dell logo on startup, neither Wil it load the bios the F2 or de fn diagnostic, so nothing works. I drained the battery, removed cmos battery, nothing helps.   Please anybody knows how to fix this?   

C

Hello, Does this help ? How to Troubleshoot a No POST Issue on a Dell Laptop

confuseduser43
commented on 's post

2 years ago

I have a Dell e7740, it won't get past the Dell logo on startup, neither Wil it load the bios the F2 or de fn diagnostic, so nothing works. I drained the battery, removed cmos battery, nothing helps.   Please anybody knows how to fix this?   

C

Hello, It looks like your system is unable to complete it's post have a look at this video

confuseduser43
commented on 's post

2 years ago

I've had an issue since the most recent updates. My integrated webcam does not have an externally-accessible shutter. The webcam turns on and the mic works, but the interior shutter that covers the cam doesn't pull back so there's no video. I've uninstalled and reinstalled the driver, but that

C

Hello, Number 2 in the image on my previous post is the privacy shutter switch if that switch is missing hmmmm houston you have a problem. Check the bios (F2 at powerup) to check if there is some setting to allow the webcam.

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