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March 29th, 2024 04:35
XPS touchpad mouse buttons not working
Hi. This is now the second XPS laptop I have the same problem with touchpad mouse buttons. After a couple of months of use the buttons start playing about - initially the left button stopped clicking and feels like it is stuck at ON position and today the right one has done the same
So when I try to click any of the buttons there is no click and I cannot press it. Not sure if the problem is physical as when I switched the laptop off the buttons started to click properly for a minute or so and then went back to stuck position
I'm currently abroad and the laptop is a working necessity so I hope it can be resolved, appreciate all your help
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Chino de Oro
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March 29th, 2024 05:23
It sounds like there is hardware issue with your XPS device. To receive assistance from Dell warranty support they will need to verify the ownership and warranty status. Click the Get Help Now button on the bottom right of this screen to start a private live chat session. Prepare to provide the service tag for your XPS (do not post it here in public forum).
Minskiy28
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March 31st, 2024 02:12
Hi
I'm not sure if the issue is with the hardware to be fair as after the restart it has started working just fine. But I'm keen to find a solution as I have a feeling this will happen again in the future
Moto017
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April 28th, 2024 19:40
I have been have issues with the touchpad for months on my Dell XPS 7910. I constantly had problems with erratic touchpad issues that resolve with resets for seconds to hours, but ultimately come back. Tried everything I could find online.
Not fully tested solution. After spending hours (AGAIN) trying to resolve the issue, I realized that I always have my laptop on my lap blocking the vents. I suspect the touchpad is quite sensitive to heat since I have not had an issue yet come back yet.