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August 31st, 2023 22:03
XPS 15 9570, problem limited processor
Good morning
I have a dell XPS 15 9570 with an i7-8750h, but it is stuck at 0.8ghz and 38%.
It seems that Dell used an integrated controller that blocks the processor, which means that mine is stuck at 17w instead of 45w.
I updated the bios, but it doesn't change anything.
You can see the problem on the screenshot.
Does anyone know what to do to resolve this problem?
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ejn63
10 Elder
10 Elder
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26.7K Posts
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September 1st, 2023 00:33
Go into Setup (F2 at powerup). Is the AC adapter correctly identified with its power rating, or showing unknown?