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XPS 15 9570, 2 amber 1 white blinks
My XPS 15 9570 doesn't turn on, no display, no keyboard lights, no fans. The power led blinks in the following pattern. 2 amber and 1 white. I understand that this signifies a CPU failure. Is there anyway I can fix this. Any help regarding the topic is appreciated.
PS :- The laptop showed no signs of problems before this issue. No overheating, no slowing down.
ejn63
10 Elder
10 Elder
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24.8K Posts
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July 5th, 2020 11:00
Unplug system, remove base cover and disconnect the battery. Hold the power button for 30 sec. Remove and reinstall both memory modules. Reconnect the battery and power up again - if the error persists, the CPU is indeed bad. It's not replaceable -- you'll need to replace the entire system board (the CPU is soldered to the mainboard).
Dell-Brad L
Community Manager
Community Manager
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2.4K Posts
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August 4th, 2023 14:00
Helpful Video:
(edited)
Xauh
1 Message
0
December 16th, 2020 16:00
I have exactly the same problem, did you find a way to fix it?
ejn63
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10 Elder
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24.8K Posts
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December 16th, 2020 18:00
The only fix is a replacement system board.
See here
https://www.parts-people.com/index.php?action=category&id=143&subid=1201&refine=motherboard
RamKode
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December 16th, 2020 23:00
Please try the accepted solution first. If it doesn't work, then I'm afraid you'll have to go with a replacement as mentioned.
DocEvole
1 Message
1
February 17th, 2021 19:00
Same problem. My solution is to hit F2, eventually I get the BIOS. When I leave BIOS and reboot usually the OS comes up again.
Gammalt
4 Posts
1
February 23rd, 2022 17:00
Windows causes this problem. If you turn off your computer and closed at the same time windows crushes trying to suspend and turn it off at the same time. If you restart the BIOS from factory and work, take care of turning the computer off and close at the same time.
Sorry for my english
Artorious8
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1 Message
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May 27th, 2023 21:00
Same problem. I just held the power button for 20-30 seconds. Lights stopped blinking after 10ish seconds. Tried pressing it one more time and it booted up like normal.
user_72c7fc
1 Rookie
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1 Message
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August 21st, 2023 00:08
@Artorious8 I made an account just to say THANK YOU, this works!!! Everybody looking for a solution, try this one because all the other replies will have you thinking you need to replace your laptop. Again thanks so much!!