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XPS 15 9500 shows Dell logo, then turns off
Hi, I recently purchased an XPS 15 9500 from Dell a few months back, and it worked fine for the most part, up until today when it no longer boots.
After holding down the power button for about 5-10 seconds, the keyboard lights up, the fan starts, and the screen displays the Dell logo (no loading symbol), but then everything shuts off. The charging indicator at the front of the chassis also blinks on and off for 2-3 second intervals, but I couldn't hear any beeping as reported by some other users with somewhat similar problems.
The laptop has been on charge for a few hours so I know its not a low battery issue, and I also know its not a screen issue because it wont display anything on my external monitor either. Could someone help identify my problem and help me resolve it please? Thank you.
DELL-Nat M
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May 28th, 2021 10:00
As per Dell-Cares, you can try the following:
If the above steps don’t help, then try these steps:
Please test it and let us know if the issue got resolved.
Snootnoot2
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August 2nd, 2024 02:47
@DELL-Nat M
Hello, I am having a similar issue to Lion on my XPS 15 9530, I am unable to reach BIOS as I can't get past the Dell logo how can I do this?
(edited)
Jerryl_13
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September 29th, 2024 05:11
@Snootnoot2 Im also having the same issue i’m not sure what to do
Jerryl_13
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September 29th, 2024 05:12
@DELL-Nat M
Im also having the same issue about i can’t even get it to the bios
Abhishek Burra
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October 4th, 2024 12:28
Am having same issue. My warranty has expired as well. My dell xps 9510 15 inch is not able to open. Screen shuts off after dell logo.