XPS 15 7590, disconnecting Wifi

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paulotcj,

Apologies, click here for connecting and troubleshooting internet connectivity. Also, disable the Smartbyte application."

Hi @DELL-Jesse L , I checked the applicable scenarios and also checked for the SmartByte app - it was not installed.

Same issues, wifi keep disconnecting regularly. Then I have to insist to reconnect because it says it's impossible to connect on the first tries.

I tried to modify some setting in the card properties, as well as removing killer drivers and installing intels, nothing seems to make it work better...

paulotcj,

Click here to download the support assist application. Once installed connect support assist to Dell and let the program optimize the system and resolve the wifi issue. If that does not resolve the issue let me know.

Nelis_

We cannot replace the killer card with another one. If needed we would replace with the same card. 

Have you updated the bios as well as the killer card drivers? I also see you contacted Dell Chat today. Did they resolve the issue with connectivity? If not, change the settings to the below information.

1. Go to the Device Manager.
2. Look for the Killer Wireless Card.
3. Right Click and go to Properties.
4. Click on the Advanced tab.
5. Select Wireless Mode and change it to 08-11 a/b/g/n.
6. Click Ok and then wait for the wireless to reconnect and test if wireless is functioning properly.

Router SSID should be set to WPA2 AES.

Let me know if this resolves the issue. If not, set it back to the previous settings. 

Thank you for your response, the 2.1.1313 is the most current Driver we have released. I read through this post and I only noticed that only one person mentioned @Saltgrass using an AX Router. (forgive me if i missed it)

- What hardware are you connecting to / using at home on your network?

- Something you may look into is updating the firmware on your Router if you haven't already and see if this helps you. 

- Also changing your cards wireless modes to see if another setting helps as well which it appears some users in this post were showing and @DELL-Jesse L was hinting at in one of his latest post. 

Thomas had mentioned if you continue to see issues even after taking these steps, our support department can look at a diagnostic file to help root cause what other environmental or software conflicts may be occurring. Please reach out to them by submitting a ticket here: https://support.killernetworking.com/submit-a-ticket/

Nicholas

Killer Networking.

Hi Jesse,

What do you mean you "cannot" replace it?  Multiple persons online (on this forum) have there card replaced by a new (intel) one? Honestly it looks way more time (and cost efficient) to send a technician and replace the card.

Bios has been updated, and i've also tried the latest driver from killernetworking, but as confirmed by one your colleagues;

Yes i can confirm that that are troubles with the killer drivers form the killer card.
Please try this temporary work around.
Uninstall all killer drivers and killersuite and install the next drivers


Yes i did contact Dell support through phone today.  He checked the option you mentioned just now, and reset setting in cmd (can't remember which it was) but hasn't fixed the issue. Also wanted to get this issue through 2nd/3rd line support. (did not receive confirmation of that yet.)

Hi,

i have the same WiFi issue as everyone and have tried the following solutions:

1. Latest killer drivers + updating the BIOS

2. Removal of Killer drivers using the killer software uninstaller app and installing the AX200 intel drivers

The solution I've seen online is to remove the Killer Network Card and replace it with an Intel card which seems counter intuitive because I've also seen online that the Killer Network Card on the XPS 7590 is just a re-branded version of the Intel AX200 Network Card with different software. 

I maybe over simplifying the issue but this would indicate to me that the Killer Network Card software is the problem.

I'm using a Hitron router.

This is an extremely frustrating issue I expect Dell and/or Killer to find a solution ASAP. We all spent a lot of money on these machines and it is unacceptable to get this level of service.

I've owned 3 different Dell XPS laptops and each one has had an issue:

- XPS 9550 overheated causing the battery to swell and made the track pad unusable

- XPS 9570 dead pixel

- XPS 7590 WiFi connectivity issue

make sure to get an extended warranty if you intend to purchase this laptop!

paulotcj,

Did you connect to the support assist and did it resolve the wifi issue?

Nelis_

Unfortunately, I have contacted the Level 3 engineer and he says that I can only replace with the same card.

I was having the same issues since I received my laptop (XPS 15 7590) last Thursday.  Yesterday I was researching screwdrivers and WiFi cards to replace the one shipped and then I saw the update this morning.  I followed the killer clean install from their website with the new drivers for 1803+ windows versions. I haven't had any problems since.

Awesome! I am glad the clean installation of the update resolved your issues that you were having. Thank you for your post, and have a great day!

Nicholas with Killer Networking

Hi @killernetworking , I just installed the updated version of the performance suite.

The problem persists. (I will open a ticket tomorrow)

@DELL-Jesse L ,

Yes, I ran the SupportAssist application and updated my drivers to the latest version according to @killernetworking , and I am still facing issues.

I also wiped my network card drivers following the steps on the Killer network website:

https://support.killernetworking.com/knowledge-base/how-to-clean-install-any-driver/

I then installed the latest drivers only (not the complete software package) provided by killernetworking on this thread:

https://support.killernetworking.com/download/killer-drivers-installation-64bit/

and i'm happy to say that I haven't had a disconnection issue since and I've been using my laptop intensively for the last 2.5-3 hours.

So far so good, i will report back in a few days to confirm that the issue has been completely resolved.

Thanks for your attention to this issue killernetworking

Hi killernetworking,

Thanks for the update. i will try the updated drivers (along with the uninstall instructions from you and the users before me). I will do some testing later this week/weekend.

Keep you posted.