XPS 15 7590, 2019, overheating, constant fan, shutdowns

If the notebook is used for a long time, it is easy to heat up, causing the machine to run sluggishly, opening the page slowly or having difficulty in starting the machine. In severe cases, the system crashes or blue screen. Mainly due to the following reasons: 1. The use environment is harsh; the temperature and humidity are too high, and the dust is seriously affected; 2. Too many conflicting software is loaded and too many software startup items. 3. Have used USB flash drives with viruses and poor performance. 4. The attributes of the connected U-port mouse do not match the attributes of other U-ports, so that there is too much residual static electricity. In order to effectively extend the service life and stability of the machine, it is necessary to carry out regular maintenance on the notebook, and it is recommended that it be done every six months. The specific method is as follows: 1. Software cleanup, uninstall some infrequently used software, close some startup items. 2. Check and kill the software regularly to prevent Trojan horses or viruses from intruding. 3. Hardware cleaning (1) Use a hair dryer or vacuum cleaner to clean at the air outlet of the notebook. (2) Remove the memory stick regularly, wash it with rubber or alcohol, and recover after washing. (3) If possible, you can disassemble the notebook and use a small brush to remove the dust from the CPU fan and the dust on the radiator. (4) Remove the CPU and the radiator, and check whether the thermal grease on them is cracked or cracked. Clean and replace. Apply new thermal grease. (5) Check whether the fan speed is normal. If it is abnormal, replace the fan. In short, you must be careful during cleaning and maintenance, especially dust, which will not only increase the heat dissipation efficiency of the CPU, but also seriously affect the hard disk. Therefore, it is best to regularly maintain the machine's hardware and software, so that it can better serve you.

Does the system report any Fan, Temperature, or Thermal Event errors on start-up?

To determine if your computer is experiencing a hardware problem, run the Dell Online Diagnostics.

If you are unable to boot the system to access the Dell Online Diagnostics, use the Dell Preboot System Diagnostics.

Yeah I expect an older laptop running 24/7 to eventually have problems, but a very high spec laptop that's 1 year old, keep elevated for better airflow and really well looked after shouldn't.

1. It's in an office in the cool temps of Wales and humidity is low.

2. I'm very mindful of startup apps being kept to an absolute minimum (4 things, highest impact is Windows Security icon), I have no bloatware or software that is on non-stop.

3. I don't put random USB drives from the street into my laptop.

4. What is a U port?

For maintenance:

1. I cleanup fairly regularly by uninstalling things I haven't used, and I keep tabs on what programs are doing/installing and services via ccleaner and manually. Down to startup and task scheduler.

2. I know exactly what's running on the laptop and I've even removed windows services that I don't use.

3. I use compressed air (safely) every month or two. Wash my RAM? For real?

Does opening the laptop and changing the thermal paste or upgrading parts/cleaning parts void or alter the warranty at all? I've looked even at upgrading the heatsink to a model from alibaba at this point.

I use simplewall to block a tonne of bad traffic and use various anti-virus software as well as occasionally running rootkit finding software.

Installing Dell System Support puts my laptop into constant BSOD's shortly after system startup.

So that isn't helpful.

Hello! 

We'd like to check if you had time to perform the steps we recommended? HWINFO and testing with TurboBoost disabled in the BIOS.

<ADMIN NOTE: Broken link has been removed from this post by Dell>

is there a way of returning this or getting credit for a thermally better model?
* No, that is not possible.

Does opening the laptop and changing the thermal paste or upgrading parts/cleaning parts void or alter the warranty at all?
* That is not a service that Dell provides so you would need to do this for both the GPU and CPU.

Total sack of an answer - disable the turbo boost?? We've paid top dollar for the performance that you are now suggesting to disable in order to compensate for poor engineering!

I am suffering exactly the same problem. The laptop was fine to begin with but now with successive BIOS and driver updates, it now constantly overheats and thermal throttles. Total rubbish. I bought this as a performance laptop capable of gaming as well as work. Well, now, all I can pretty much do is browse the web and check emails and even that will cause my CPU temps to hit over 100 degrees! 

Bloody disgrace. As per the original poster, this all really started being noticeable just as the warranty was ending but I didn't really have the time to investigate it so it's all too late for me now. However, there is clearly an issues with these models - just a basic Google will throw up a ton of results with people having the same problems - so we should really be able to claim our money back with a SOGA claim here in the UK. 

Dell support are not interested when out of warranty but I'm not sure if extending the warranty makes sense as people under warranty are not getting this resolved. So, a very expensive POS. I shall not be purchasing any future Dell devices as the quality is clearly lacking and the customer service risible.

Seems the only option to try and take the edge off is take the thing apart and re-apply thermal paste/pads etc., but I don't think this will work 100% without the ability to undervolt the CPU which has been removed in the later BIOS and driver updates. 

Just stuck with a bloody expensive fan heater and am not happy.