XPS 13 Keyboard Not Working

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the following steps fixed the issue for me:

- Shutdown the computer.

- Keep Fn key pressed and press the On key. Turn the computer on; Keep the Fn key pressed.

- Let it run the test. If aok, move ahead and restart the computer.

- Keep F2 key pressed during reboot.

- Goto the Exit menu and select 'Load default setp config'

- Save and exit and reboot.

Thanks! My keyboard wouldn't work at all and for whatever reason going through the fn boot fixed it for me!

I had the same issue with my XPS-13 laptop.  I even reloaded the system and had no luck.  It is indeed the driver so I went to the Device Manager and found the "Keyboard" section.  I simply uninstalled the keyboard it was trying to use and replaced it with the generic keyboard driver and it worked fine. 

Not sure why it happened, but you can also work-around with a inexpensive USB keyboard till it is corrected...malware perhaps did it and is hiding.  Not sure...

I'm sorry, I meant to say f2 key, not f 12

My keyboard doesn't work at all.  Tried the fn key & f12 solution you recommend but it booted like Normal & keyboard still doesn't work.   I also removed drivers & rebooted, doesn't work still. Don't know what to do