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JG

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4 Posts

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August 25th, 2024 08:14

XPS 13 black screen after splash screen

I have an xps13 9310. When I try turn it on the dell splash screen shows and the keyboard lights up. However the screen then goes black. I hear the windows boot melody but the screen stays black. 

The computer doesn't respond and moving and the mouse doesn't light up the keyboard.

Any advice on next steps to try?

8 Wizard

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6.6K Posts

August 25th, 2024 08:27

Performing an RTC reset to see if it may help.

  1. Turn off the computer.
  2. Connect the AC adapter to the computer.
  3. Press and hold the power button (around 30-35 seconds), until the power LED blinks three times.
  4. Release the power button.
  5. The RTC reset is complete after the power button is released.

8 Wizard

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6.6K Posts

August 25th, 2024 08:36

If the issue is persisted, you may consider to perform a BIOS recovery as your last resort.  Follow instructions properly  https://www.dell.com/support/kbdoc/en-us/000132453/how-to-recover-the-bios-on-a-dell-computer-or-tablet

Here is the latest BIOS release for your system.  Scroll down and select to download BIOS_IMG.rcv.  Put the BIOS recovery image file on a FAT32 formatted USB to use in recovery process.

1 Rookie

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4 Posts

August 25th, 2024 13:28

Thanks for these. On the RTC it seemed to initiate in that the laptop restarted several times but didn't work.

On the BIOS recovery. After I unplug hold down Ctrl + esc plub back in keep holding the computer starts shows the splash screen not then just is black screen. The keyboard lights up when I move the mouse however

8 Wizard

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6.6K Posts

August 25th, 2024 13:44

I think the system is working but with video display issue.  If you have access, test with an external monitor for visibility and roll back video driver to see if it may help.

1 Rookie

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2 Posts

August 26th, 2024 09:09

Is this happening solely in battery mode? Or also when connected to the charger/mains. If the former, perhaps uncheck the HDR option under Display. If that works, restore HDR (if you want it) but with battery powered optimisation selected in the small fliplist.

1 Rookie

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1 Message

August 26th, 2024 23:53

XPS 13 9315 saya layar hitam, tampilan atas 2 lampu warna merah menyala,

Selanjutnya saya menggunakan kabel HDMI hubungkan ke layar lain bisa dan normal, 

Sepertinya LCD tidak bisa/rusak, dimana saya bisa mendapatkan LCD baru dan caranya bagaimana,

Apapun atas bantuannya saya tunggu

1 Rookie

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4 Posts

August 31st, 2024 08:14

@Chino de Oro

I have gained access to an external monitor. I was able to access the recovery screen via the external screen. I reset my PC (cloud reinstall of windows but keep my files option). The reset has completed but the issue still occurs. 

When I turn on my laptop the dell logo flashes on screen but then black screen thereafter. If I connect it to an external monitor I can login. I tried playing with the external monitor settings. Duplicate screen extend etc however the screen always stays black. 

1 Rookie

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4 Posts

August 31st, 2024 08:17

@Rastaris​ This is happening when connected to charger/mains. 

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