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MS

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November 8th, 2024 18:00

Touchpad issues

Hello all,

I bought the XPS 258V with the 2k IPS panel as successor to my XPS 9310. I love the new keyboard (it is not completely flat as most reviews say. It is very, very comfortable to type on, much better than the Apple keyboard), I don't mind the touch buttons (even though I am a programmer) but...I am having massive issues with the touchpad.

Every time I lift the finger to tap, the mouse jumps like 10 pixels. Hitting a link is like a lottery. Also when taping with one finger to "hold down" to e.g. select files with another finger, the push releases automatically after a few seconds. I never had that issue on my Macbook Air M1 with a haptic touchpad.

Does anyone know if that is just how the touchpad works on the XPS 13? It feels like a touchpad of 2010...

Also if the fans spin on*, the left fan makes a high whistling noise. Is that normal?

It is very, very annoying therefore I am thinking about return the device. But as I like the device overall a lot, I am wondering if the issue with the touchpad is unique to my device or common. If it is common, I will fully return it. If not, I will ask for a replacement.

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