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Service Tag has not been programmed
Hi, I have problem with the service tag , it was delete in the bios and when I power on my laptop xps , it is not working correctly , the fan work more faster. I tried to put the service tag in the BIOS manually but it didnt save the service tag information and I got the same error. Please If someone had the same problem share me the step that I should follow.
Chino de Oro
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May 1st, 2024 05:47
The utility for programming a Dell service tag is only available from field technicians. Users would have only one time opportunity to enter their service tag to a new motherboard replacement. Anything that mismatch would cause issue with Dell database server and Support Assist utility.
hyaranga
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May 5th, 2024 04:56
What do you recommend? , I dont find a solution
Chino de Oro
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May 5th, 2024 19:53
The solution is vary and depending on the undisclosed event leading to the current status of an unspecified laptop. Solution for a new board replacement will require to complete setup in service mode.
For newer system and still under warranty, contact Dell support.
For older systems, a service tag would not disappeared or deleted itself in a sudden. If you recently purchased the laptop, verify with Dell support for machine status and contacting seller for a refund. If you are original owner, check your purchase record and enter the same original service tag.