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Sensitive Touchpad - XPS 9370
Dear Dell Community,
Received a new (refurbished) machine 3 weeks ago.
The slightest 'single finger' graze causes the Touchpad to register a false 'left-click'.
Adjusting Touchpad sensitivity setting seems to make no difference.
Experiencing multiple false 'left-clicks' when browsing the Internet. Hyper-sensitivity persists throughout the operating system and in all applications.
Forced to disable 'single finger tapping' and therefore return to 'single finger clicking'.
Is there a way to repair/restore the capability of the Touchpad sensitivity setting?
In order to rule out a hardware problem, the seller sent me an identical replacement unit (Dell Service Tag about a week ago.
Out of the box, the replacement unit suffered from exactly the same hyper-sensitive Touchpad.
I took the following steps with the replacement unit:
- Updated Windows 10 to the May 2019 version
- Fully used 'Windows Update' to obtain all possible updates including drivers.
- In all available driver updates from Dell.ca
- Updated to the latest BIOS from Dell.ca)
The Touchpad (Precision Touchpad) uses lists a driver from 2006 (?) and that seems to be current and correct?
After contacting Microsoft, I followed two additional steps with the replacement unit:
"Method 1: Uninstall the HID driver from the PC and then reinstall the updated driver. > From Device Manager > Open "Mice and other pointing devices" > HID-compliant mouse. > Select Uninstall and check the box for Delete the driver > Please repeat the same steps if any other HID-compliant mouse are present. > Finally close the Device Manager and restart the PC."
DEVICE 1: "HID-compliant mouse" (under "Mice and other pointing devices") (Driver Date: 6/21/2006, Driver Version: 10.0.18362.1)
I performed 'Uninstall device'. There was no check the box for Delete the driver. I restarted the system.
The driver information remained the same (6/21/2006 - 10.0.18362.1)
The slightest Touchpad graze continues to trigger a left-click (Touchpad set to 'Low sensitivity').
DEVICE 2: "PS/2 compatible mouse" (under "Mice and other pointing devices") (Driver Date: 6/21/2006, Driver Version: 10.0.18362.1)
I performed 'Uninstall device'. There was no check the box for Delete the driver. I restarted the system.
The driver information remained the same (6/21/2006 - 10.0.18362.1)
The slightest Touchpad graze continues to trigger a left-click (Touchpad set to 'Low sensitivity').
DEVICE 3: "HID-compliant touch pad" (under "Human Device Interfaces") (Driver Date: 6/21/2006, Driver Version: 10.0.18362.1)
I performed 'Uninstall device'. There was no check the box for Delete the driver. I restarted the system.
The driver information remained the same (6/21/2006 - 10.0.18362.1)
The slightest Touchpad graze continues to trigger a left-click (Touchpad set to 'Low sensitivity').
Overall, I seem to be left with the same driver each time. I am also left with the same hyper-sensitive Touchpad. Maybe it is because I am not actually deleting the driver when I am uninstalling the devices?
"Method 2: Seems that the PC requires a touchpad driver updates. We would suggest you to update them and then check if the touchpad sensitivity issue persist."
Before proceeding with Method 2, I made a restore point on my computer.
During the installation of the above recommended driver (from Dell) the following warning popped up:
"No need to install Synaptics pointing device drivers"
I clicked OK, and the rest of the installation seems to have continued?
A message from the final view/screen in the Dell installation dialog box said:
"The update installer operation is successful."
The final Dell view/screen also provided the opportunity to download the installation log (SEE: https://justpaste.it/6bff0 )
I restarted the system.
The driver information (for all 3 devices refereed to above) remains the same (6/21/2006 - 10.0.18362.1)
The slightest Touchpad graze continues to trigger a left-click (Touchpad set to 'Low sensitivity').
Please let me know if I can provide any additional information.
I will look forward to any additional analysis/suggestions.
Thank you in advance.
PS I have also gone through much of the information here: https://www.dell.com/support/article/in/en/indhs1/sln305031/touchpad-usage-and-troubleshooting-guide?lang=en