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April 19th, 2022 09:00
Mouse pointer freezes intermittently on XPS 15, but only using trackpad
I've got an odd, intermittent issue with my year-or-two-old XPS 15 7590, that has been happening ever since it was brand-new-out-of-the-box. Sometimes the mouse pointer freezes in mid-use. It just stops and won't respond, and kicks in and out about every three or four seconds. It will be working, then stop, then a few seconds later, be working again, etc., and this continues until I reboot. Rebooting usually fixes it. While the mouse pointer is frozen, everything else in Windows (Windows 10, latest patches) is working; the keyboard works, and no apps appear to be frozen. Just the mouse pointer.
I assumed it was just a weird quirk until recently I discovered that even when the mouse pointer is frozen with the trackpad, it works fine and is not frozen with a connected Bluetooth mouse. So it would appear to be an issue only with the trackpad. I've installed the official Dell trackpad driver, uninstalled and reinstalled it repeatedly, and nothing has worked to improve this issue. Has anyone else had a similar problem?


DELL-Cares
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April 20th, 2022 03:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
DELL-Cares
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April 20th, 2022 06:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
G_dogg
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April 20th, 2022 15:00
Good luck. Is it under warrantee? my XPS 9310 had these problems in the first 9 months I owned it before we replace the trackpad which fixed it. Then the motherboard failed. Piece of utter garbage.
DELL-Jesse L
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May 12th, 2022 05:00
jtrichardson,
You can click here for troubleshooting and resolving touchpad issues.