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Laptop Randomly Locks
So I have an XPS 9310 with Windows 11 Pro and on different occasions it randomly locks the screen and then goes to sleep and so I have to unplug the Dell Thunderbolt Dock - WD19TBS and once it powers back on it gives me a message saying something about my battery needing to be charged and even though I get that message I still have a full battery so I dont know if it is my dock in terms of the power cord from the wall outlet to the dock?
Also since then I have installed the 24h2 update but it happened again before that last week
Any help is needed ASAP
Thank you
DELL-Jesse L
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October 11th, 2024 11:08
Click here for troubleshooting and resolving the locking up of your laptop.
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Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.