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March 3rd, 2021 04:00

dual monitor setup for dell xps 9500

Hello, I just got my new dell xps 15 (9500 - 2020) with 1650 graphics card. I bought two external monitors (dell S2721DS) and connected them to the usb c ports of my dell. To connect from usb c to hdmi I used the standard adapter in the box (usb c to usb and hdmi) and USB-C naar HDMI/VGA/ Ethernet/USB 3.0 DA200 adapter.

I want to use only the external screens so I turn off my laptop screen. For my two external screens I can set both the resolutions to 1920 x 1080p. For only one screen I get the option to change it to 2560 x 1440p. I red that dell xps has two thunderbolt ports on the left side that supports up one 4k monitor each. If i'm correct I needs to be possible to run both monitors at 2560 x 1440p right? Anyone an idea?

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March 3rd, 2021 06:00

@sebastiaanM  The DA200 only supports 1080p output.  This is specified in its documentation available on the Dell Support site.  The newer DA300 and DA310 do not have this limitation.  They can each support up to 1440p 60 Hz or 4K 30 Hz when paired with your system.  Technically both can run 4K 60 Hz, but that requires a system that supports DisplayPort 1.4/HBR3 over USB-C, and the XPS 15 9500 only supports DisplayPort 1.2/HBR2 over USB-C.

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March 3rd, 2021 06:00

oh well that explains a lot! Quite annoying that they still recommand this one to order however there are new versions available, and ask 80 euros for it. Thanks a lot for your answer!

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14K Posts

March 3rd, 2021 07:00

@sebastiaanM  I agree, and in my opinion even the newer ones are overpriced compared to the competition, but I guess that isn't unique to Dell.  First-party accessories are almost always more expensive.  I personally use this product, which I find contains a better port selection for my needs.  I don't care about VGA and DisplayPort outputs through these types of dongles, and that hub I just linked supports USB 3.1 Gen 2 (10 Gbps) even on its USB-A ports, which is unusual.  It also can take advantage of source systems that support DisplayPort 1.4/HBR3 over USB-C, and in that case its HDMI output can run 4K 60 Hz, whereas most adapters like this are limited to 4K 30 Hz.  And even though it's not mentioned in the documentation, I've confirmed that it can actually run 4K 60 Hz HDR.  Unfortunately the XPS 15 9500 only supports DisplayPort 1.2/HBR2 over USB-C, so you'd be limited to 4K 30 Hz or 1440p 60 Hz.  But it's still a solid adapter.  The only caution I'll throw out here is that you should NOT use its USB-C power passthrough port with that system.  The XPS 15 9500 with an NVIDIA GPU is designed for a 130W power source.  That is above the 100W max of the official USB PD spec.  Dell did something proprietary to stretch the spec to 130W, but that won't be supported on third party products.  And this adapter when connected to an external power source skims 15W off the source for itself before passing through the remainder to the system, so that can cause "Low power USB charger" warnings as well.  The workaround for that is to use a USB-C power source that supplies more than the exact wattage required by your laptop, but that isn't an option when using a laptop like yours that already requires more than the spec even officially allows.

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April 23rd, 2021 11:00

To add to the comments already shared. From my first hand experience I have a Dell XPS 9500 i7 10750H with 1650ti. I am able to connect my laptop with a USBC to DP 1.4 rated cable to the DP on a LG 27GN750 FHD 240Hz monitor. And with viewing the Windows gamer FPS counter and the NVIDIA FPS counters my machine is able to maintain the 240Hz and HDR settings. I as well have used a LG 27GL850B QHD 1440p 144Hz monitor with the same connection and have been able to maintain HDR 10 bit 1440p resolution at 120Hz set in display settings. And have been able to maintain non-HDR 8bit 1440p resolution at 144Hz with no trouble. 

The USB-C to DP cable used - Plugable USB C to DisplayPort Adapter - 6ft (1.8m) Adapter Cable (Supports Resolutions up to 4K at 60Hz) found on Amazon as of 4/23/2021

Another solution I have used is combine the DP cable included with the LG monitors and attach to a USB-C to DP (female) adaptor- tomtoc USB-C to DisplayPort 1.4 Adapter 4K 60/120Hz, Aluminum USB 3.1 Type-C/Thunderbolt 3 to DisplayPort -- found on Amazon as of 4/23/2021

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