Do I really need to replace the whole screen? It costs half the price of laptop!?

It would help to know what system model you have, but it appears the system has a touch or glass-covered screen.  On these, you do need to replace the entire upper assembly.

It's XPS13 9350 touch screen as mentioned. Or do you need more info? I am in Indonesia and they quoted me $650 to replace the screen!?? That's crazy....

You may want to try another shop.  In the US, even the very high resolution  screen assembly runs about $225-250.  And even if some other parts are needed such as the palmrest assembly, with labor the cost should still come in below $400 with labor included.

Welcome to the Dell Community @kittykt 

Is the screen damaged???

Is the hinge loose at the base below the keyboard???

Or is the hinge loose behind the LCD screen???

Can you post a picture like the first one but from the side???

Best regards,

U2

Thanks @U2CAMEB4ME . I opened it up and found that the hinge is broken. Can I not just glue the two pieces together with metal glue, if the spare part is not available? Any idea?

Nice work @kittykt 

Did it just snap???

Are all the mounting screw holes intact???

If they are all in good shape just order new hinges.

eBay:

https://www.ebay.com/sch/i.html?_from=R40&_trksid=m570.l1313&_nkw=Dell+XPS+13+9350+hinge&_sacat=0&LH_TitleDesc=0&_sop=15&_osacat=0&_odkw=Dell+XPS+13+%289350%29+hinge

Amazon:

https://www.amazon.com/s?k=XPS+13+9350+hinge&i=electronics&s=price-asc-rank&qid=1603052131&ref=sr_st_price-asc-rank

Alibaba:

https://www.alibaba.com/product-detail/LCD-Hinge-Axis-Screen-Hinges-Replacement_1600129970665.html?spm=a2700.gallery_search_cps.normalList.9.4fad4b4aNSgMgC

Wow you just might get very lucky.

Regards,

U2

If you need a temporary repair, JB Weld or similar may work for a short time.  It won't hold long term, though.  The adhesive will fail.

Unfortunately, the hinges are part of a fused together assembly.  It would need to be disassembled and the broken parts replaced.  Doing that without destroying the outer glass, the inner LCD or both is something not even a professional repair shop would undertake.

The only permanent solution is a replacement display assembly.

@U2CAMEB4ME Yep everything else is in good shape! Just need to replace the hinge and good to go! Thank you for the links, very helpful  And saved myself $600!!! 

Your very welcome @kittykt 

Regards,

U2

was it still under warranty??