Unsolved
1 Message
0
514
April 20th, 2020 07:00
Dell XPS 13 9370
Just checking to see if anyone else has had this issue, i have the above model of laptop, purchased September 2018, recently failed to start up. It is out of warranty September 2019, i removed the back cover to discover the below, Am disappointed as the laptop has been fine until now, as it is out of warranty i have been advised that a hefty cost to repair. Is this normal wear and tear damage and not a fault. Would you agree with this?? I realise i should have got the extended warranty, but do feel this is not really fit for purpose if this happens after 18 months?
Mary G
4 Operator
4 Operator
•
20.1K Posts
0
April 20th, 2020 08:00
https://www.dell.com/support/article/en-us/sln308203/dell-xps-13-9370-usage-and-troubleshooting-guide?lang=en
Looks like you have an electrical problem by the burn out spot.