Start a Conversation

Solved!

Go to Solution

1 Rookie

 • 

3 Posts

8195

January 4th, 2022 17:00

XPS 8950, will not boot from Windows 11 USB

The new Dell XPS 8950 will not boot from USB. I have just received my new XPS 8950 and want to do a clean Windows 11 install to a new M.2 NVME drive. However, it does not seem to be possible to boot from a USB flash drive containing the Windows 11 setup media. The Windows 11 USB drive was created using the Windows 11 media creation tool from Microsoft. I have tested it in a different PC to ensure there are no issues with it.

When I press F12 for boot options upon bootup, I am able to see the bootable USB drive. When I select it, all I get is a black screen. I have attempted to disable secure boot and updated by BIOS to v1.0.8 (Latest at time of writing) and I also tried all of the different USB ports to no avail.  

I also attempted to create a bootable USB drive using MBR instead of GPT however that didn't work as I see no way to switch to legacy BIOS instead of UEFI in the BIOS.

I purchased this PC with a 1TB HDD knowing that I would reinstall Windows on a much faster NVME drive. However, as I am not able to bootup to the USB Windows 11 installation media, I cannot install windows to my new fast M.2 NVME drive.

I contacted support today and they had me run diagnostics which reported the hardware was healthy. Then they proceeded to transfer me to software support who advised me that there would be a $99 charge to assist me with my issue. Really Dell? If I cannot get this issue resolved soon, I will be looking to return the PC as it is unacceptable to not be able to boot from USB media.

Anyone out there dealt with this?

1 Rookie

 • 

3 Posts

January 4th, 2022 21:00

Thanks for your reply.  I solved the issue by connecting my monitor directly to the onboard display port.  When the monitor was previously connected to the installed RTX 3080, the display would go blank right after starting to boot from the USB Win 11 installation media.  I tried HDMI and DP and had the same issue.  Using the onboard graphics DP port, I was able to install windows to an m.2 nvme ssd.  I did have to switch to AHCI mode for the drive to show up in the win 11 install.  After successfully installing windows and adding the nvidia drivers, I was able to move the monitor back to the RTX 3080 and everything is working.

 

4 Operator

 • 

3.2K Posts

January 4th, 2022 18:00

@BuffaloSky You may want to try using Rufus to make a bootable USB with Windows 11. Here is the procedure: https://pureinfotech.com/rufus-create-bootable-windows-11-usb/

It has been reported with Windows 10 that sometimes the Media Creation Tool did not work, I am not sure if that occurs with Windows 11.

9 Legend

 • 

13.3K Posts

January 4th, 2022 18:00

you do not want to attempt legacy boot for Win 11 which requires uefi.

Re: I am able to see the bootable USB drive.  When I select it, all I get is a black screen

how long did you wait?  also does your USB drive have a flashing light suggesting the pc is reading/loading installation file from the usb?  if there is a steady and not flashing light on usb then I would agree pc is not accessing boot file on usb.  I assume you have usb wired keyboard and mouse connected to pc which attest that the ports are not disabled.

sometimes it does take a few minutes of black screen before screen shows Win 11 logo.  It depends on how fast the pc loads installation file from usb.  so if you have a usb that has a power led it would be very helpful to know whether pc is actually reading from usb or not during black screen time.

also are you using on board DP or discrete video card for video?  try to use HDMI if possible.

101 Posts

January 4th, 2022 18:00

When I first received my 8940 I ran into the same problem because I was going to do a clean install too.  After all the frustration I decided to do a clean install in AHCI mode (RAID is default on Dell) and had no problem.

1 Rookie

 • 

3 Posts

January 4th, 2022 21:00

During my troubleshooting, I did try a using Rufus and experienced the same issue with the screen going blank right after saying "Launching 'efi\boot\bootx64.efi'...".  This was only happening when I had my monitor connected to my graphics card.  Issue was resolved by using the onboard graphics for the installation.  

10 Elder

 • 

44.9K Posts

January 5th, 2022 17:00

FWIW, there is an NVidia vBIOS firmware update for various GTX30xx series cards to fix DP and HDMI display issues at boot with Win 10 or 11, but at least for now, it's only offered for the XPS 8940.

I wonder if, sooner/later, a similar vBIOS update will be offered for these same GPU cards when installed in the XPS 8950. Caution: Do NOT try to install that update on your GPU. Wait and see if it's eventually offered specifically for the XPS 8950 too...

 

2 Posts

January 29th, 2022 10:00

BuffaioSky

I bought a new 8950 and I experience the same issue of not able to boot from USB/DVD.

You mentioned you have "your monitor connected to your graphics card", not sure if I understand this.

My 8950 only have one slot on the rear of the PC that could allow me to connect to my monitor via an HDMI cable. Do I have to open the PC case to connect the HDMI cable some there inside? If so, could you post a screen shot on where the connection inside your XPS 8950 is?

BTW, I do not purchase any additional graphic card, other than the default "NVIDIA(R) GeForce(R) GTX 1650 SUPER(TM) 4GB GDDR6."

Please excuse my being not a hardware guy.

mason331

10 Elder

 • 

44.9K Posts

January 29th, 2022 11:00

@mason331  If you want to use HDMI, the only HDMI port is on your add-in GTX 1650 video card. The only onboard Intel UHD Graphics port on this PC is DisplayPort (DP).

XPS 8950.jpg

The onboard DP port is in area 1. Your video card is somewhere in the area marked 2, 3, 4, 5.

You have to open BIOS setup by tapping F2 when you power the PC on. When BIOS setup opens, look for the option to Enable Boot Support and enable it. Save the change and exit setup. When it gets to the desktop, shut down normally (not a Restart).

Then plug a bootable USB into the PC with power fully off. Power on and tap F12 to open the boot menu. You should find an option to boot from USB on that menu.

2 Posts

January 30th, 2022 13:00

RoHe

Thanks for the info. It works; I could boot from UEFI USB using onboard DP port to my monitor; still not able from UEFI DVD though.

Mason

10 Elder

 • 

44.9K Posts

January 30th, 2022 17:00

@mason331  - Now put the monitor back on the HDMI port on the video card. Or, if that card has it's own DP, use that instead of HDMI.

I suspect you can only use a bootable CD and not a DVD...

No Events found!

Top