11 Posts
0
8647
XPS 8930, SD card reader, missing
I got this XPS 8930 i7-9700 several months ago and have not experienced any issues until my SD Card reader writer quit working and now has disappeared. This is Windows 10 with Dell Support Assistant and available Windows updates applied. I had about six SD cards I needed to review and had no issues looking at them last week. A couple of days later I tried to read a card and Windows never saw the card being inserted to prompt me for action nor did explorer assign a drive letter for access to the card. I tried several cards and none were seen, even though they work in other devices and PC's. I ran diagnostics and no problems were detected. Then I started a call with Dell technical support and I was asked to do pre-boot diagnostics and no issues detected, Support Assist would allow specific test on reader, but device was not found. Then a couple of reboots later by remote support and the hardware completely disappeared from Device Manager (which did not indicate an issue) and support asst no longer showed it as a testable device. Bottom line of support call was to do a system restore back to some time when I could read cards. This failed until I booted into a special recovery mode, but the system restore did not help with the problem. I re-ran the pre-boot diagnostics and went into the detailed pages and could see where the sd card reader cable was recognized as good. I saw one post where someone was doing a case swap and it noted if the cable for SD Card reader was not connected it would cause a bios boot error notification. That error is not present so I assume the cable is seen. This issue with the device not showing in device manager is I can't even try updated drivers. I have also tried downgrading the bios, updating, applying the intel chipset drivers from the support page for the system and nothing is bringing it back. I can read these cards in other systems and my little sandisk USB adapter worked to let me access a card I needed to read. Next, I am supposed to be sending it back for system board replacement, but would like to avoid that if at all possible.
I also tried to boot a few Linux distros like Ubuntu, Mint, and MX, but they were not liked the system enough to get through the Linux boot process. My hope was that Linux would see the card reader so I could confirm it is a Windows problem not a hardware problem.
Thanks for any suggestions.
Tim
Performancepixel
11 Posts
0
July 23rd, 2020 18:00
Motherboard replacement fixed the card reader issue.
In addition to this thread, you can read my experience getting this issue fixed here on my blog. If the Dell repair tech in Houston had done what I was told would be done (motherboard replacement), this issue would have been solved without upgrading my warranty to onsite and having to get another technician to come out and do what was supposed to be done when it was sent in for repair initially. Dell could have done much better and still garner a F for customer service apart from the contracted technician that visited me today. He has been the one bright spot in all of this.
Tim
speedstep
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June 9th, 2020 13:00
Ran out of time to edit. DOH!
https://topics-cdn.dell.com/pdf/xps-8930-desktop_service-manual_en-us.pdf
The media card reader is attached to port #10
speedstep
9 Legend
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47K Posts
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June 9th, 2020 13:00
unplug the reader cable and reboot 2 times
Then scan in device manager for new devices.
Then WHILE POWERED ON plug in the reader cable and scan for new devices again.
Then what happens?
What I mean is DISCONNECT 2 and 3 aka front USB cables. Might also be connection 9 but Im not sure cuz I dont have an 8930.
RoHe
10 Elder
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44.6K Posts
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June 9th, 2020 15:00
Card readers are USB devices so look in Device Manager to see if there's any "unknown" (USB) device listed. If you see an 'unknown", right-click and uninstall it.
Reboot, open Device Manager and "scan for hardware changes". See if it gets found now...
Performancepixel
11 Posts
0
June 9th, 2020 19:00
Thanks for the response. I disconnected the cable from the MB and rebooted twice and the bios reported a failing I/O component on both boots. After second boot, plugged the cable back in, but nothing new or unknown located in device manager. Rebooted again; no change. I was able to use Kali Linux to boot and here are the outputs from lsusb, lspci annd lshw. Not sure that anything is showing up as a reader. According t support the card reader device is part of the Intel chipset.
lsusb:
Bus 006 Device 003: ID 2109:0812 VIA Labs, Inc. VL812 Hub
Bus 006 Device 002: ID 2109:0812 VIA Labs, Inc. VL812 Hub
Bus 006 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 005 Device 004: ID 2109:2812 VIA Labs, Inc. VL812 Hub
Bus 005 Device 003: ID 04a9:10de Canon, Inc. USB2.0 Hub
Bus 005 Device 002: ID 2109:2812 VIA Labs, Inc. VL812 Hub
Bus 005 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 008: ID abcd:1234 Unknown UDisk
Bus 001 Device 005: ID 0cf3:e009 Qualcomm Atheros Communications
Bus 001 Device 003: ID 0fcf:1004 Dynastream Innovations, Inc. ANTUSB Stick
Bus 001 Device 006: ID 0c45:7403 Microdia Foot Switch
Bus 001 Device 004: ID 046d:c52b Logitech, Inc. Unifying Receiver
Bus 001 Device 002: ID 1a40:0101 Terminus Technology Inc. Hub
Bus 001 Device 011: ID 0765:5020 X-Rite, Inc. i1 Display Pro
Bus 001 Device 010: ID 05e3:0608 Genesys Logic, Inc. Hub
Bus 001 Device 009: ID 05e3:0608 Genesys Logic, Inc. Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
lspci:
00:00.0 Host bridge: Intel Corporation 8th Gen Core 8-core Desktop Processor Host Bridge/DRAM Registers [Coffee Lake S] (rev 0d)
00:01.0 PCI bridge: Intel Corporation Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor PCIe Controller (x16) (rev 0d)
00:02.0 Display controller: Intel Corporation UHD Graphics 630 (Desktop 9 Series) (rev 02)
00:08.0 System peripheral: Intel Corporation Xeon E3-1200 v5/v6 / E3-1500 v5 / 6th/7th/8th Gen Core Processor Gaussian Mixture Model
00:14.0 USB controller: Intel Corporation 200 Series/Z370 Chipset Family USB 3.0 xHCI Controller
00:16.0 Communication controller: Intel Corporation 200 Series PCH CSME HECI #1
00:17.0 RAID bus controller: Intel Corporation SATA Controller [RAID mode]
00:1c.0 PCI bridge: Intel Corporation 200 Series PCH PCI Express Root Port #2 (rev f0)
00:1c.2 PCI bridge: Intel Corporation 200 Series PCH PCI Express Root Port #3 (rev f0)
00:1c.3 PCI bridge: Intel Corporation 200 Series PCH PCI Express Root Port #4 (rev f0)
00:1c.4 PCI bridge: Intel Corporation 200 Series PCH PCI Express Root Port #5 (rev f0)
00:1e.0 Signal processing controller: Intel Corporation 200 Series/Z370 Chipset Family Serial IO UART Controller #0
00:1f.0 ISA bridge: Intel Corporation Z370 Chipset LPC/eSPI Controller
00:1f.2 Memory controller: Intel Corporation 200 Series/Z370 Chipset Family Power Management Controller
00:1f.3 Audio device: Intel Corporation 200 Series PCH HD Audio
00:1f.4 SMBus: Intel Corporation 200 Series/Z370 Chipset Family SMBus Controller
01:00.0 VGA compatible controller: NVIDIA Corporation TU116 [GeForce GTX 1660 Ti] (rev a1)
01:00.1 Audio device: NVIDIA Corporation TU116 High Definition Audio Controller (rev a1)
01:00.2 USB controller: NVIDIA Corporation TU116 USB 3.1 Host Controller (rev a1)
01:00.3 Serial bus controller [0c80]: NVIDIA Corporation TU116 [GeForce GTX 1650 SUPER] (rev a1)
02:00.0 USB controller: ASMedia Technology Inc. ASM1142 USB 3.1 Host Controller
03:00.0 Network controller: Qualcomm Atheros QCA9377 802.11ac Wireless Network Adapter (rev 31)
04:00.0 Ethernet controller: Qualcomm Atheros Killer E2400 Gigabit Ethernet Controller (rev 10)
lshw:
kali
description: Desktop Computer
product: XPS 8930 (0859)
vendor: Dell Inc.
version: 1.1.13
serial: 7RYBH13
width: 64 bits
capabilities: smbios-3.1.0 dmi-3.1.0 smp vsyscall32
configuration: boot=normal chassis=desktop family=XPS sku=0859 uuid=44454C4C-5200-1059-8042-B7C04F483133
*-core
description: Motherboard
product: 0T2HR0
vendor: Dell Inc.
physical id: 0
version: A01
serial: .7RYBH13.CNPE10099N035I.
slot: Default string
*-firmware
description: BIOS
vendor: Dell Inc.
physical id: 0
version: 1.1.13
date: 02/20/2020
size: 64KiB
capacity: 16MiB
capabilities: pci pnp upgrade shadowing cdboot bootselect edd int13floppy1200 int13floppy720 int13floppy2880 int5printscreen int14serial int17printer acpi usb biosbootspecification netboot uefi
*-memory
description: System Memory
physical id: 27
slot: System board or motherboard
size: 64GiB
*-bank:0
description: DIMM DDR4 Synchronous Unbuffered (Unregistered) 2666 MHz (0.4 ns)
product: HMA82GU6JJR8N-VK
vendor: 0000AD010000
physical id: 0
serial: 3414C6FA
slot: XMM3
size: 16GiB
width: 64 bits
clock: 2666MHz (0.4ns)
*-bank:1
description: DIMM DDR4 Synchronous Unbuffered (Unregistered) 2666 MHz (0.4 ns)
product: HMA82GU6JJR8N-VK
vendor: 0000AD010000
physical id: 1
serial: 3414C702
slot: XMM1
size: 16GiB
width: 64 bits
clock: 2666MHz (0.4ns)
*-bank:2
description: DIMM DDR4 Synchronous Unbuffered (Unregistered) 2666 MHz (0.4 ns)
product: HMA82GU6JJR8N-VK
vendor: 0000AD010000
physical id: 2
serial: 3414C6EB
slot: XMM4
size: 16GiB
width: 64 bits
clock: 2666MHz (0.4ns)
*-bank:3
description: DIMM DDR4 Synchronous Unbuffered (Unregistered) 2666 MHz (0.4 ns)
product: HMA82GU6JJR8N-VK
vendor: 0000AD010000
physical id: 3
serial: 3414C729
slot: XMM2
size: 16GiB
width: 64 bits
clock: 2666MHz (0.4ns)
*-cache:0
description: L1 cache
physical id: 2d
slot: L1 Cache
size: 512KiB
capacity: 512KiB
capabilities: synchronous internal write-back unified
configuration: level=1
*-cache:1
description: L2 cache
physical id: 2e
slot: L2 Cache
size: 2MiB
capacity: 2MiB
capabilities: synchronous internal write-back unified
configuration: level=2
*-cache:2
description: L3 cache
physical id: 2f
slot: L3 Cache
size: 12MiB
capacity: 12MiB
capabilities: synchronous internal write-back unified
configuration: level=3
*-cpu
description: CPU
product: Intel(R) Core(TM) i7-9700 CPU @ 3.00GHz
vendor: Intel Corp.
physical id: 30
bus info: cpu@0
version: Intel(R) Core(TM) i7-9700 CPU @ 3.00GHz
serial: To Be Filled By O.E.M.
slot: U3E1
size: 4568MHz
capacity: 4700MHz
width: 64 bits
clock: 100MHz
capabilities: lm fpu fpu_exception wp vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx pdpe1gb rdtscp x86-64 constant_tsc art arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc cpuid aperfmperf pni pclmulqdq dtes64 monitor ds_cpl vmx smx est tm2 ssse3 sdbg fma cx16 xtpr pdcm pcid sse4_1 sse4_2 x2apic movbe popcnt tsc_deadline_timer aes xsave avx f16c rdrand lahf_lm abm 3dnowprefetch cpuid_fault epb invpcid_single ssbd ibrs ibpb stibp ibrs_enhanced tpr_shadow vnmi flexpriority ept vpid ept_ad fsgsbase tsc_adjust bmi1 avx2 smep bmi2 erms invpcid mpx rdseed adx smap clflushopt intel_pt xsaveopt xsavec xgetbv1 xsaves dtherm ida arat pln pts hwp hwp_notify hwp_act_window hwp_epp md_clear flush_l1d arch_capabilities cpufreq
configuration: cores=8 enabledcores=8 threads=8
*-pci
description: Host bridge
product: 8th Gen Core 8-core Desktop Processor Host Bridge/DRAM Registers [Coffee Lake S]
vendor: Intel Corporation
physical id: 100
bus info: pci@0000:00:00.0
version: 0d
width: 32 bits
clock: 33MHz
configuration: driver=skl_uncore
resources: irq:0
*-pci:0
description: PCI bridge
product: Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor PCIe Controller (x16)
vendor: Intel Corporation
physical id: 1
bus info: pci@0000:00:01.0
version: 0d
width: 32 bits
clock: 33MHz
capabilities: pci pm msi pciexpress normal_decode bus_master cap_list
configuration: driver=pcieport
resources: irq:122 ioport:e000(size=4096) memory:eb000000-ec0fffff ioport:a0000000(size=303038464)
*-display
description: VGA compatible controller
product: TU116 [GeForce GTX 1660 Ti]
vendor: NVIDIA Corporation
physical id: 0
bus info: pci@0000:01:00.0
version: a1
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress vga_controller bus_master cap_list rom
configuration: driver=nouveau latency=0
resources: irq:128 memory:eb000000-ebffffff memory:a0000000-afffffff memory:b0000000-b1ffffff ioport:e000(size=128) memory:c0000-dffff
*-multimedia
description: Audio device
product: TU116 High Definition Audio Controller
vendor: NVIDIA Corporation
physical id: 0.1
bus info: pci@0000:01:00.1
version: a1
width: 32 bits
clock: 33MHz
capabilities: pm msi pciexpress bus_master cap_list
configuration: driver=snd_hda_intel latency=0
resources: irq:17 memory:ec080000-ec083fff
*-usb
description: USB controller
product: TU116 USB 3.1 Host Controller
vendor: NVIDIA Corporation
physical id: 0.2
bus info: pci@0000:01:00.2
version: a1
width: 64 bits
clock: 33MHz
capabilities: msi pciexpress pm xhci cap_list
configuration: driver=xhci_hcd latency=0
resources: irq:130 memory:b2000000-b203ffff memory:b2040000-b204ffff
*-usbhost:0
product: xHCI Host Controller
vendor: Linux 5.5.0-kali2-amd64 xhci-hcd
physical id: 0
bus info: usb@3
logical name: usb3
version: 5.05
capabilities: usb-2.00
configuration: driver=hub slots=2 speed=480Mbit/s
*-usbhost:1
product: xHCI Host Controller
vendor: Linux 5.5.0-kali2-amd64 xhci-hcd
physical id: 1
bus info: usb@4
logical name: usb4
version: 5.05
capabilities: usb-3.10
configuration: driver=hub slots=4 speed=10000Mbit/s
*-serial UNCLAIMED
description: Serial bus controller
product: TU116 [GeForce GTX 1650 SUPER]
vendor: NVIDIA Corporation
physical id: 0.3
bus info: pci@0000:01:00.3
version: a1
width: 32 bits
clock: 33MHz
capabilities: msi pciexpress pm bus_master cap_list
configuration: latency=0
resources: memory:ec084000-ec084fff
*-display
description: Display controller
product: UHD Graphics 630 (Desktop 9 Series)
vendor: Intel Corporation
physical id: 2
bus info: pci@0000:00:02.0
logical name: /dev/fb0
version: 02
width: 64 bits
clock: 33MHz
capabilities: pciexpress msi pm bus_master cap_list fb
configuration: depth=32 driver=i915 latency=0 mode=2560x1440 visual=truecolor xres=2560 yres=1440
resources: iomemory:2f0-2ef irq:129 memory:2ffe000000-2ffeffffff memory:90000000-9fffffff ioport:f000(size=64)
*-generic:0 UNCLAIMED
description: System peripheral
product: Xeon E3-1200 v5/v6 / E3-1500 v5 / 6th/7th/8th Gen Core Processor Gaussian Mixture Model
vendor: Intel Corporation
physical id: 8
bus info: pci@0000:00:08.0
version: 00
width: 64 bits
clock: 33MHz
capabilities: msi pm cap_list
configuration: latency=0
resources: iomemory:2f0-2ef memory:2fff027000-2fff027fff
*-usb
description: USB controller
product: 200 Series/Z370 Chipset Family USB 3.0 xHCI Controller
vendor: Intel Corporation
physical id: 14
bus info: pci@0000:00:14.0
version: 00
width: 64 bits
clock: 33MHz
capabilities: pm msi xhci bus_master cap_list
configuration: driver=xhci_hcd latency=0
resources: iomemory:2f0-2ef irq:127 memory:2fff010000-2fff01ffff
*-usbhost:0
product: xHCI Host Controller
vendor: Linux 5.5.0-kali2-amd64 xhci-hcd
physical id: 0
bus info: usb@1
logical name: usb1
version: 5.05
capabilities: usb-2.00
configuration: driver=hub slots=16 speed=480Mbit/s
*-usb:0
description: USB hub
product: USB 2.0 Hub
vendor: Terminus Technology Inc.
physical id: 5
bus info: usb@1:5
version: 1.11
capabilities: usb-2.00
configuration: driver=hub maxpower=100mA slots=4 speed=480Mbit/s
*-usb:0
description: Keyboard
product: USB Receiver
vendor: Logitech
physical id: 1
bus info: usb@1:5.1
version: 12.10
capabilities: usb-2.00
configuration: driver=usbhid maxpower=98mA speed=12Mbit/s
*-usb:1
description: Keyboard
product: Foot Switch
vendor: Microdia
physical id: 2
bus info: usb@1:5.2
version: 0.01
capabilities: usb-2.00
configuration: driver=usbhid maxpower=100mA speed=12Mbit/s
*-usb:1
description: Generic USB device
product: Dynastream ANT2USB
vendor: Silicon Labs
physical id: 6
bus info: usb@1:6
version: 3.00
serial: 10243
capabilities: usb-1.10
configuration: driver=cp210x maxpower=100mA speed=12Mbit/s
*-usb:2
description: Bluetooth wireless interface
vendor: Qualcomm Atheros Communications
physical id: 8
bus info: usb@1:8
version: 0.01
capabilities: bluetooth usb-2.01
configuration: driver=btusb maxpower=100mA speed=12Mbit/s
*-usb:3
description: Mass storage device
product: UDisk
vendor: General
physical id: 9
bus info: usb@1:9
logical name: scsi5
version: 1.00
capabilities: usb-2.00 scsi emulated
configuration: driver=usb-storage maxpower=100mA speed=480Mbit/s
*-disk
description: SCSI Disk
product: UDisk
vendor: General
physical id: 0.0.0
bus info: scsi@5:0.0.0
logical name: /dev/sdd
version: 5.00
size: 7800MiB (8178MB)
capabilities: removable
configuration: ansiversion=2 logicalsectorsize=512 sectorsize=512
*-medium
physical id: 0
logical name: /dev/sdd
size: 7800MiB (8178MB)
capabilities: gpt-1.00 partitioned partitioned:gpt
configuration: guid=31c4e780-b3ab-4b88-9e7f-ab7799919cab
*-volume
description: Windows FAT volume
vendor: MSDOS5.0
physical id: 1
logical name: /dev/sdd1
logical name: /run/live/medium
logical name: /usr/lib/live/mount/medium
version: FAT32
serial: 30c6-5f58
size: 7797MiB
capacity: 7798MiB
capabilities: fat initialized
configuration: FATs=2 filesystem=fat label=KALI LIVE mount.fstype=vfat mount.options=ro,noatime,fmask=0022,dmask=0022,codepage=437,iocharset=ascii,shortname=mixed,utf8,errors=remount-ro name=Main Data Partition state=mounted
*-usb:4
description: USB hub
product: USB2.0 Hub
vendor: Genesys Logic, Inc.
physical id: e
bus info: usb@1:e
version: 77.60
capabilities: usb-2.00
configuration: driver=hub maxpower=100mA slots=4 speed=480Mbit/s
*-usb:0
description: USB hub
product: USB2.0 Hub
vendor: Genesys Logic, Inc.
physical id: 3
bus info: usb@1:e.3
version: 77.60
capabilities: usb-2.00
configuration: driver=hub maxpower=100mA slots=4 speed=480Mbit/s
*-usb:1
description: Human interface device
product: i1Display3
vendor: X-Rite, Inc.
physical id: 4
bus info: usb@1:e.4
version: 0.01
capabilities: usb-2.00
configuration: driver=usbhid maxpower=100mA speed=12Mbit/s
*-usbhost:1
product: xHCI Host Controller
vendor: Linux 5.5.0-kali2-amd64 xhci-hcd
physical id: 1
bus info: usb@2
logical name: usb2
version: 5.05
capabilities: usb-3.00
configuration: driver=hub slots=10 speed=5000Mbit/s
*-communication
description: Communication controller
product: 200 Series PCH CSME HECI #1
vendor: Intel Corporation
physical id: 16
bus info: pci@0000:00:16.0
version: 00
width: 64 bits
clock: 33MHz
capabilities: pm msi bus_master cap_list
configuration: driver=mei_me latency=0
resources: iomemory:2f0-2ef irq:139 memory:2fff026000-2fff026fff
*-raid
description: RAID bus controller
product: SATA Controller [RAID mode]
vendor: Intel Corporation
physical id: 17
bus info: pci@0000:00:17.0
logical name: scsi1
logical name: scsi2
logical name: scsi3
logical name: scsi4
version: 00
width: 32 bits
clock: 66MHz
capabilities: raid msix pm bus_master cap_list emulated
configuration: driver=ahci latency=0
resources: irq:16 memory:ec180000-ec187fff memory:ec18c000-ec18c0ff ioport:f090(size=8) ioport:f080(size=4) ioport:f060(size=32) memory:ec100000-ec17ffff
*-disk:0
description: ATA Disk
product: ST2000DM008-2FR1
physical id: 0
bus info: scsi@1:0.0.0
logical name: /dev/sda
version: 0001
serial: ZFL1CL1B
size: 1863GiB (2TB)
capabilities: gpt-1.00 partitioned partitioned:gpt
configuration: ansiversion=5 guid=356e388f-1582-4e39-b5a6-f9af2b421195 logicalsectorsize=512 sectorsize=4096
*-volume:0
description: reserved partition
vendor: Windows
physical id: 1
bus info: scsi@1:0.0.0,1
logical name: /dev/sda1
serial: 61948db1-4a66-4b93-bbe1-4ea8a7a072cf
capacity: 127MiB
capabilities: nofs nomount
configuration: name=Microsoft reserved partition
*-volume:1
description: Windows NTFS volume
vendor: Windows
physical id: 2
bus info: scsi@1:0.0.0,2
logical name: /dev/sda2
version: 3.1
serial: 804cc644-09d1-5142-9d9a-2da656c8d9c2
size: 1862GiB
capacity: 1862GiB
capabilities: ntfs initialized
configuration: clustersize=4096 created=2020-01-03 04:26:42 filesystem=ntfs label=Data name=Basic data partition state=clean
*-cdrom
description: DVD-RAM writer
product: BD-MLT UJ272 S
vendor: MATSHITA
physical id: 1
bus info: scsi@2:0.0.0
logical name: /dev/cdrom
logical name: /dev/cdrw
logical name: /dev/dvd
logical name: /dev/dvdrw
logical name: /dev/sr0
version: 1.00
capabilities: removable audio cd-r cd-rw dvd dvd-r dvd-ram
configuration: ansiversion=5 status=nodisc
*-disk:1
description: ATA Disk
product: WDC WD40EFRX-68W
vendor: Western Digital
physical id: 2
bus info: scsi@3:0.0.0
logical name: /dev/sdb
version: 0A82
serial: WD-WCC4E4KY22F9
size: 3726GiB (4TB)
capabilities: gpt-1.00 partitioned partitioned:gpt
configuration: ansiversion=5 guid=4a54def3-f78d-4f94-a91f-5240ba3f1d43 logicalsectorsize=512 sectorsize=4096
*-volume:0
description: Windows NTFS volume
vendor: Windows
physical id: 1
bus info: scsi@3:0.0.0,1
logical name: /dev/sdb1
version: 3.1
serial: c2c1db3b-7dd5-2a49-a3e2-46eb728632ed
size: 1048GiB
capacity: 1048GiB
capabilities: ntfs initialized
configuration: clustersize=4096 created=2016-03-05 12:52:07 filesystem=ntfs label=NewDocs name=_ state=clean
*-volume:1
description: Windows NTFS volume
vendor: Windows
physical id: 2
bus info: scsi@3:0.0.0,2
logical name: /dev/sdb2
version: 3.1
serial: ea06a401-2b92-ab41-b606-22eaa06ab12c
size: 488GiB
capacity: 488GiB
capabilities: ntfs initialized
configuration: clustersize=4096 created=2016-03-05 02:37:49 filesystem=ntfs label=New Music name=ᩘ袟翽 state=clean
*-volume:2
description: Windows NTFS volume
vendor: Windows
physical id: 3
bus info: scsi@3:0.0.0,3
logical name: /dev/sdb3
version: 3.1
serial: 0c336687-d8b0-8b46-a850-9e19a4b657d3
size: 141GiB
capacity: 2189GiB
capabilities: ntfs initialized
configuration: clustersize=4096 created=2016-03-08 17:04:53 filesystem=ntfs label=New Photos name=ά state=clean
*-disk:2
description: ATA Disk
product: WDC WD40EFRX-68W
vendor: Western Digital
physical id: 3
bus info: scsi@4:0.0.0
logical name: /dev/sdc
version: 0A82
serial: WD-WCC4E2JHPJXE
size: 3726GiB (4TB)
capabilities: gpt-1.00 partitioned partitioned:gpt
configuration: ansiversion=5 guid=de7c2825-05a3-4018-a03c-ed36835536cf logicalsectorsize=512 sectorsize=4096
*-volume
description: Windows NTFS volume
vendor: Windows
physical id: 1
bus info: scsi@4:0.0.0,1
logical name: /dev/sdc1
version: 3.1
serial: 366a-4b7a
size: 1678GiB
capacity: 3726GiB
capabilities: ntfs initialized
configuration: clustersize=4096 created=2020-06-06 16:06:18 filesystem=ntfs label=NAS_Disk1 name=Basic data partition state=clean
*-pci:1
description: PCI bridge
product: 200 Series PCH PCI Express Root Port #2
vendor: Intel Corporation
physical id: 1c
bus info: pci@0000:00:1c.0
version: f0
width: 32 bits
clock: 33MHz
capabilities: pci pciexpress msi pm normal_decode bus_master cap_list
configuration: driver=pcieport
resources: irq:123 memory:ec500000-ec5fffff
*-usb
description: USB controller
product: ASM1142 USB 3.1 Host Controller
vendor: ASMedia Technology Inc.
physical id: 0
bus info: pci@0000:02:00.0
version: 00
width: 64 bits
clock: 33MHz
capabilities: msi msix pm pciexpress xhci bus_master cap_list
configuration: driver=xhci_hcd latency=0
resources: irq:17 memory:ec500000-ec507fff
*-usbhost:0
product: xHCI Host Controller
vendor: Linux 5.5.0-kali2-amd64 xhci-hcd
physical id: 0
bus info: usb@5
logical name: usb5
version: 5.05
capabilities: usb-2.00
configuration: driver=hub slots=2 speed=480Mbit/s
*-usb
description: USB hub
product: USB2.0 Hub
vendor: VIA Labs, Inc.
physical id: 1
bus info: usb@5:1
version: b.e0
capabilities: usb-2.10
configuration: driver=hub slots=4 speed=480Mbit/s
*-usb:0
description: Printer
product: PRO-100 series
vendor: Canon
physical id: 1
bus info: usb@5:1.1
version: 2.00
serial: 12C2A2
capabilities: usb-2.00 bidirectional
configuration: driver=usblp maxpower=2mA speed=480Mbit/s
*-usb:1
description: USB hub
product: USB2.0 Hub
vendor: VIA Labs, Inc.
physical id: 4
bus info: usb@5:1.4
version: b.e0
capabilities: usb-2.10
configuration: driver=hub slots=4 speed=480Mbit/s
*-usbhost:1
product: xHCI Host Controller
vendor: Linux 5.5.0-kali2-amd64 xhci-hcd
physical id: 1
bus info: usb@6
logical name: usb6
version: 5.05
capabilities: usb-3.10
configuration: driver=hub slots=2 speed=10000Mbit/s
*-usb
description: USB hub
product: USB3.0 Hub
vendor: VIA Labs, Inc.
physical id: 1
bus info: usb@6:1
version: b.e1
capabilities: usb-3.00
configuration: driver=hub slots=4 speed=5000Mbit/s
*-usb
description: USB hub
product: USB3.0 Hub
vendor: VIA Labs, Inc.
physical id: 4
bus info: usb@6:1.4
version: b.e5
capabilities: usb-3.00
configuration: driver=hub slots=4 speed=5000Mbit/s
*-pci:2
description: PCI bridge
product: 200 Series PCH PCI Express Root Port #3
vendor: Intel Corporation
physical id: 1c.2
bus info: pci@0000:00:1c.2
version: f0
width: 32 bits
clock: 33MHz
capabilities: pci pciexpress msi pm normal_decode bus_master cap_list
configuration: driver=pcieport
resources: irq:124 memory:ec200000-ec3fffff
*-network
description: Wireless interface
product: QCA9377 802.11ac Wireless Network Adapter
vendor: Qualcomm Atheros
physical id: 0
bus info: pci@0000:03:00.0
logical name: wlan0
version: 31
serial: d2:a8:50:e0:09:0e
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress bus_master cap_list ethernet physical wireless
configuration: broadcast=yes driver=ath10k_pci driverversion=5.5.0-kali2-amd64 firmware=WLAN.TF.2.1-00021-QCARMSWP-1 latency=0 link=no multicast=yes wireless=IEEE 802.11
resources: irq:141 memory:ec200000-ec3fffff
*-pci:3
description: PCI bridge
product: 200 Series PCH PCI Express Root Port #4
vendor: Intel Corporation
physical id: 1c.3
bus info: pci@0000:00:1c.3
version: f0
width: 32 bits
clock: 33MHz
capabilities: pci pciexpress msi pm normal_decode bus_master cap_list
configuration: driver=pcieport
resources: irq:125 ioport:d000(size=4096) memory:ec400000-ec4fffff
*-network
description: Ethernet interface
product: Killer E2400 Gigabit Ethernet Controller
vendor: Qualcomm Atheros
physical id: 0
bus info: pci@0000:04:00.0
logical name: eth0
version: 10
serial: 00:4e:01:b6:4d:17
size: 1Gbit/s
capacity: 1Gbit/s
width: 64 bits
clock: 33MHz
capabilities: pm pciexpress msi msix bus_master cap_list ethernet physical tp 10bt 10bt-fd 100bt 100bt-fd 1000bt-fd autonegotiation
configuration: autonegotiation=on broadcast=yes driver=alx duplex=full ip=192.168.1.99 latency=0 link=yes multicast=yes port=twisted pair speed=1Gbit/s
resources: irq:19 memory:ec400000-ec43ffff ioport:d000(size=128)
*-pci:4
description: PCI bridge
product: 200 Series PCH PCI Express Root Port #5
vendor: Intel Corporation
physical id: 1c.4
bus info: pci@0000:00:1c.4
version: f0
width: 32 bits
clock: 33MHz
capabilities: pci pciexpress msi pm normal_decode bus_master cap_list
configuration: driver=pcieport
resources: irq:126 ioport:2000(size=4096) memory:bc000000-ea0fffff ioport:2fb0000000(size=1241513984)
*-generic:1
description: Signal processing controller
product: 200 Series/Z370 Chipset Family Serial IO UART Controller #0
vendor: Intel Corporation
physical id: 1e
bus info: pci@0000:00:1e.0
version: 00
width: 64 bits
clock: 33MHz
capabilities: pm bus_master cap_list
configuration: driver=intel-lpss latency=0
resources: iomemory:2f0-2ef irq:20 memory:2fff025000-2fff025fff
*-isa
description: ISA bridge
product: Z370 Chipset LPC/eSPI Controller
vendor: Intel Corporation
physical id: 1f
bus info: pci@0000:00:1f.0
version: 00
width: 32 bits
clock: 33MHz
capabilities: isa bus_master
configuration: latency=0
*-memory UNCLAIMED
description: Memory controller
product: 200 Series/Z370 Chipset Family Power Management Controller
vendor: Intel Corporation
physical id: 1f.2
bus info: pci@0000:00:1f.2
version: 00
width: 32 bits
clock: 33MHz (30.3ns)
configuration: latency=0
resources: memory:ec188000-ec18bfff
*-multimedia
description: Audio device
product: 200 Series PCH HD Audio
vendor: Intel Corporation
physical id: 1f.3
bus info: pci@0000:00:1f.3
version: 00
width: 64 bits
clock: 33MHz
capabilities: pm msi bus_master cap_list
configuration: driver=snd_hda_intel latency=32
resources: iomemory:2f0-2ef iomemory:2f0-2ef irq:140 memory:2fff020000-2fff023fff memory:2fff000000-2fff00ffff
*-serial
description: SMBus
product: 200 Series/Z370 Chipset Family SMBus Controller
vendor: Intel Corporation
physical id: 1f.4
bus info: pci@0000:00:1f.4
version: 00
width: 64 bits
clock: 33MHz
configuration: driver=i801_smbus latency=0
resources: iomemory:2f0-2ef irq:16 memory:2fff024000-2fff0240ff ioport:f040(size=32)
*-pnp00:00
product: PnP device PNP0c02
physical id: 1
capabilities: pnp
configuration: driver=system
*-pnp00:01
product: PnP device PNP0c02
physical id: 2
capabilities: pnp
configuration: driver=system
*-pnp00:02
product: PnP device PNP0501
physical id: 3
capabilities: pnp
configuration: driver=serial
*-pnp00:03
product: PnP device PNP0c02
physical id: 4
capabilities: pnp
configuration: driver=system
*-pnp00:04
product: PnP device PNP0c02
physical id: 5
capabilities: pnp
configuration: driver=system
*-pnp00:05
product: PnP device PNP0b00
physical id: 6
capabilities: pnp
configuration: driver=rtc_cmos
*-pnp00:06
product: PnP device INT3f0d
physical id: 7
capabilities: pnp
configuration: driver=system
*-pnp00:07
product: PnP device PNP0c02
physical id: 8
capabilities: pnp
configuration: driver=system
*-pnp00:08
product: PnP device PNP0c02
physical id: 9
capabilities: pnp
configuration: driver=system
*-pnp00:09
product: PnP device PNP0c02
physical id: a
capabilities: pnp
configuration: driver=system
*-pnp00:0a
product: PnP device PNP0c02
physical id: b
capabilities: pnp
configuration: driver=system
Performancepixel
11 Posts
0
June 9th, 2020 19:00
It's actually connection 10. See my reply to your nest post.
speedstep
9 Legend
9 Legend
•
47K Posts
0
June 10th, 2020 02:00
some readers need to be unplugged to reset
its on port 10 as my updated post shows
Performancepixel
11 Posts
0
June 10th, 2020 05:00
Thanks again for all of the suggestions. I thought I posted this reply already, but I don't see it. I tried unplugging the cable from connector 10 and rebooting. The bios gave an error on I/O failure about the device probably starting to fail as it could not see the cable plugged in on both reboots. After second reboot, plugged card reader cable back into connector 10, but no new devices show in device manager and the card reader still doesn't detect the presence of a known good card. I was able to boot Kali Linux and do a lsusb and lspci, but I am not sure anything showing is representative of a card reader. I also posted the super long results of a lshw command, but that may be why my previous reply doesn't show as it could have made the message too long. Here are the usb and pci outputs. Thanks again for the suggestions. Tim
USB:
Bus 006 Device 003: ID 2109:0812 VIA Labs, Inc. VL812 Hub
Bus 006 Device 002: ID 2109:0812 VIA Labs, Inc. VL812 Hub
Bus 006 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 005 Device 004: ID 2109:2812 VIA Labs, Inc. VL812 Hub
Bus 005 Device 003: ID 04a9:10de Canon, Inc. USB2.0 Hub
Bus 005 Device 002: ID 2109:2812 VIA Labs, Inc. VL812 Hub
Bus 005 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 008: ID abcd:1234 Unknown UDisk
Bus 001 Device 005: ID 0cf3:e009 Qualcomm Atheros Communications
Bus 001 Device 003: ID 0fcf:1004 Dynastream Innovations, Inc. ANTUSB Stick
Bus 001 Device 006: ID 0c45:7403 Microdia Foot Switch
Bus 001 Device 004: ID 046d:c52b Logitech, Inc. Unifying Receiver
Bus 001 Device 002: ID 1a40:0101 Terminus Technology Inc. Hub
Bus 001 Device 011: ID 0765:5020 X-Rite, Inc. i1 Display Pro
Bus 001 Device 010: ID 05e3:0608 Genesys Logic, Inc. Hub
Bus 001 Device 009: ID 05e3:0608 Genesys Logic, Inc. Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
PCI:
00:00.0 Host bridge: Intel Corporation 8th Gen Core 8-core Desktop Processor Host Bridge/DRAM Registers [Coffee Lake S] (rev 0d)
00:01.0 PCI bridge: Intel Corporation Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor PCIe Controller (x16) (rev 0d)
00:02.0 Display controller: Intel Corporation UHD Graphics 630 (Desktop 9 Series) (rev 02)
00:08.0 System peripheral: Intel Corporation Xeon E3-1200 v5/v6 / E3-1500 v5 / 6th/7th/8th Gen Core Processor Gaussian Mixture Model
00:14.0 USB controller: Intel Corporation 200 Series/Z370 Chipset Family USB 3.0 xHCI Controller
00:16.0 Communication controller: Intel Corporation 200 Series PCH CSME HECI #1
00:17.0 RAID bus controller: Intel Corporation SATA Controller [RAID mode]
00:1c.0 PCI bridge: Intel Corporation 200 Series PCH PCI Express Root Port #2 (rev f0)
00:1c.2 PCI bridge: Intel Corporation 200 Series PCH PCI Express Root Port #3 (rev f0)
00:1c.3 PCI bridge: Intel Corporation 200 Series PCH PCI Express Root Port #4 (rev f0)
00:1c.4 PCI bridge: Intel Corporation 200 Series PCH PCI Express Root Port #5 (rev f0)
00:1e.0 Signal processing controller: Intel Corporation 200 Series/Z370 Chipset Family Serial IO UART Controller #0
00:1f.0 ISA bridge: Intel Corporation Z370 Chipset LPC/eSPI Controller
00:1f.2 Memory controller: Intel Corporation 200 Series/Z370 Chipset Family Power Management Controller
00:1f.3 Audio device: Intel Corporation 200 Series PCH HD Audio
00:1f.4 SMBus: Intel Corporation 200 Series/Z370 Chipset Family SMBus Controller
01:00.0 VGA compatible controller: NVIDIA Corporation TU116 [GeForce GTX 1660 Ti] (rev a1)
01:00.1 Audio device: NVIDIA Corporation TU116 High Definition Audio Controller (rev a1)
01:00.2 USB controller: NVIDIA Corporation TU116 USB 3.1 Host Controller (rev a1)
01:00.3 Serial bus controller [0c80]: NVIDIA Corporation TU116 [GeForce GTX 1650 SUPER] (rev a1)
02:00.0 USB controller: ASMedia Technology Inc. ASM1142 USB 3.1 Host Controller
03:00.0 Network controller: Qualcomm Atheros QCA9377 802.11ac Wireless Network Adapter (rev 31)
04:00.0 Ethernet controller: Qualcomm Atheros Killer E2400 Gigabit Ethernet Controller (rev 10)
Performancepixel
11 Posts
0
June 10th, 2020 10:00
Not sure where my replies are going, but all of the suggestions have been tried and the reader is still MIA.
I made two previous replies and included the output from the Linux lsusb and pspci commands, but left them off this reply as the Dell overlords may not like them hence why my two previous replies have never shown up.
Tim
speedstep
9 Legend
9 Legend
•
47K Posts
0
June 10th, 2020 11:00
Regardless of OS it should show up in BIOS and the EPS tests.
If cmos battery is bad it may be disabled in bios.
But you have to discharge power and disconnect the reader to reset it.
RoHe
10 Elder
10 Elder
•
44.6K Posts
0
June 10th, 2020 12:00
A failed SD card reader?
Maybe you can get Tech Support to send you a replacement card reader...
edinaz40
7 Posts
0
June 15th, 2020 10:00
I have the same problem in my XPS 8930. I believe the card reader disappeared when I updated the bios from 1.1.04 to 1.1.13. Card reader is detected in bios as failing when unplugged. Unplugging USB cables does not fix. Latest chipset driver A09 (06/15/20) does not fix.
RoHe
10 Elder
10 Elder
•
44.6K Posts
0
June 15th, 2020 11:00
@edinaz40
I have XPS 8930 with an i7-9700 and BIOS A13. "Multiple Card Reader USB Device" is listed in Device Manager on my system under Disk Drives.
I see two "Mass storage devices" listed under USB. One is my external USB HDD and the other probably is the card reader, but I don't know which is which.
When I insert a 4 GB SanDisk SD card into the card reader, it gets assigned a drive letter but it doesn't give the usual USB connect/disconnect chimes that a regular USB stick does. And the SD card doesn't appear on the list when I click the USB "Safely Remove" icon.
I can read/write to the card with no problems...
EDIT: I have a desktop shortcut for the card reader and if I double-click it when there's no card in the reader, a message pops up saying "Please insert a disk into removable disk E" (where E is the assigned drive letter).
edinaz40
7 Posts
0
June 15th, 2020 13:00
"Multiple Card Reader USB Device" is NOT listed in Device Manager on my system under Disk Drives.
There are two "USB Composite Device" entries under "Universal Serial Bus controllers". The first one is my Logitec USB Camera. I think the second one is probably the card reader which indicates it is working properly. I tried updating the driver with no luck (Best driver already installed).
edinaz40
7 Posts
0
June 15th, 2020 15:00
XPS 8930 i7-8700 Card reader not showing up in CLEAN INSTALL of latest version of Windows 10 Home (Version 2004 OS Build 19041.329).