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ThinOS 9.x Touchscreen Support - ELO
I have many customers who use our industrial touch monitors with various Dell Thin Clients (3040 and 5070). Most of our customers run ThinOS and as of version 8.6, we have noticed that ThinOS is no longer fully supporting touch monitors that use ELO's resistive touch technology.
Some ThinOS releases have just not worked, while the later releases (9.x) do not have a calibration utility.
Most all other Thin Client manufacturers include drivers for and support ELO's resistive touch technology and I think Dell will lose many customers if support is not maintained.
My question is to confirm there is not a calibration utility on ThinOS 9.x versions and if not, why not.
K_cutt08
1 Message
2
January 9th, 2023 09:00
I have nothing to add other than to say I have the exact same problem. Elo touch screens that worked before on 5070's with version 8.6 worked fine and allowed calibration.
Now there's no calibration utility and manually mapping the touch and screen ID's doesn't change that either. That utility was nice, we want it back.
ImportantCostumer
1 Message
0
February 7th, 2023 05:00
Sadly i noticed the same issue: 8.6 works fine "out of the box" with touchscreens - ThinOS 9 won't work even the discribed way "Configure the external touch screen settings" with "Bind Touch and Monitor".
WheelerITS
1 Message
0
August 7th, 2023 08:00
We have this issue as well, many of our systems out there are connected to monitors with ELO or similar chipsets and now that the Optiplex 3000 client is replacing the 3000 and 5000 series clients and we can't back them down to v8 we desperately need to get a fix for this! @Dell Please bring this functionality back ASAP! The desktop workspace isn't the only environment that needs to be supported for touch screens, I would bet that the industrial space has far more touch monitors than the office space.
spewbanks
3 Posts
0
August 7th, 2023 08:00
@WheelerITS , I was able to work with Dell Support to get the touch calibration utility added back. If you can update to 9.4.1141 (2303) or later, you should be able to calibrate the touch monitor again.
I tested it on a Dell Wyse 3040 and it seemed to work fine.