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January 26th, 2021 11:00
Broker Session Timed Out! message at startup
Running Wyse Manager WMS 3.1 559
Testing Wyse 3040 ThinOS device running 9.1
Created a test group that uses VMware Horizon and filled out broker settings
When the Wyse Device comes up, I authenticate username and password successfully
It then Displays Broker Session Timed Out! message, but I am able to continue on and select my pool and get my desktop, functionally everything is working but this message pops up every time I connect, I have looked through the pool settings but nothing is jumping out at me
welchs_p
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March 1st, 2021 07:00
Can anyone from DELL support answer this question? Is this a bug?
VMware Horizon Broker
Blast protocol
latest bios
latest thin os
nothing in logs indicating error
why does it try to communicate with the broker instantly after login, says its a timeout but that is incorrect I am connected to broker and able to get to my VM no issues (broker is not timed out)
DELL-Scott H
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May 3rd, 2021 13:00
Are you still experiencing this?
Are you connecting through the Vmware horizon UAG?
fonden2
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May 4th, 2021 00:00
Sorry if this is a stupid question but have you installed the Horizon package? ThinOS 9.1 comes without installed packages (ie. Horizon, PCoIP).
DELL-Scott H
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May 4th, 2021 11:00
I have not seen this when connecting directly to the connection server, but I have seen it when connecting to the UAG. On the UAG there is a setting for "Authentication Timeout" which in some deployments I have seen it set too aggressive, setting it to 0 to disable and validate, then adjusting from there.
It looks like there is a similar timeout in the connection server you may want to look into. https://kb.vmware.com/s/article/1034033
Aside from that I would definitely recommend getting a support ticket open.
#Iwork4Dell
IT-Manag3r
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May 4th, 2021 11:00
We have exactly the same problem.
The connection is established via the Connection Server and not via the UAG.
The message did not appear under the old firmware.
If you simply ignore the message, you can still connect to the desktop.
The Horizon package is installed. Otherwise a connection would not be established at all.
The protocol is BLAST
Is there any way to suppress the message?
IT-Manag3r
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May 5th, 2021 02:00
Unfortunately the link refers to the Horizon Admin Portal not to the user login on the Horizon Client.
I am very sure that the cause is a Horizon setting but the problem does not occur under the old ThinOS, other linux thinclient manufacturers and under the Windows client.
A custom parameter to suppress the message would be enough for me.
It1337
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October 1st, 2021 06:00
We are having the exact same problem. Did you find a solution?
sbahr
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January 8th, 2022 09:00
Another note, if I Acknowledge the timeout, then all sessions disappear, otherwise the VDI works
sbahr
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January 8th, 2022 09:00
Has anybody found a fix to this solution, been trying different packages, running ThinOs 9.1.2101.
pbecm80d
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January 13th, 2025 12:48
Anyone find a fix? I am having the same issue.