ThinOS 2405 - Broken Update

Good morning,

following the release of ThinOS 2405, the already malfunctioning Smart Cards support has worsened even further, making it impossible for the ThinClient to even recognize and read certificates contained in a Generic Identity Device Specification (GIDS) Smart Card.

The GIDS Standard has been around since Windows 7 and notoriously does not require any drivers or minidrivers and works out-of-the-box withouth any issue on the vast majority of devices available today on the industrial and consumer market, including Linux devices. One of the few exceptions seems to be Dell ThinClients with ThinOS, which partially supported GIDS devices up until the latest 2405 release.

We have been in touch many many times with Dell Customer Support for this matter, as we pay for ProSupport, and they were always unable to help. We have been dealing with ThinOS for quite some time now, and I am astonished by the lack of support for passwordless authentication which even cheap, low end devices are now able to handle. Just for comparison, I can use my four years old smartphone to log into websites with such Smart Cards, and I can't do that on a Dell device that was created and designed for companies.

Just so that we know, is there anyone working at Dell that may be able to confirm whether this aspect of ThinOS is being worked on, or shall we start searching for an alternative solution to achieve secure passwordless authentication?

I'll appreciate any comments or input on this matter.

Best regards.