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Out of Memory; hagent.exe eating up memory
We have a client who we've put in place around 900 thin clients and we've come across a few now where the hagent.exe process is taking up 1gb of memory. We've had a tech look at the issue and advised that rebooting the device doesn't fix the issue, but if they kill the process, reboot the device, then the unit appears to behave properly. Has anyone else run into this issue or know of an actual resolution vs a temporary work around of rebooting?
Thank you
Matt
RMontalvo
560 Posts
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January 6th, 2016 18:00
Matt,
It helps to know a little bit about what you have, e.g. Model number, amount of RAM, OS installed, version of firmware, etc. so that an informed suggestion can be made. That being said, the first assumption I will make is that this is a 32bit WES-based thin client and I would recommend that you verify that you have the latest version of HAgent installed on the thin client. Are you using WDM at all? If you are not, you can always stop this service.
Matt Turner
2 Posts
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January 7th, 2016 05:00
Here's a link to what we've bought: https://us-new.ingrammicro.com/_layouts/CommerceServer/IM/ProductDetails.aspx?id=US01@@9500@@10@@XC1635
Wyse 3290, intel celeron n2807, dual core, 1.58ghz, 4gb ram ddr3 sdram, 16gb flash and are running Win 7.
Windows embedded ver: 6.01 build 7601, SP 1
Show flash capacity: 14.91gb
RAM capacity: 2.88gb
Shows the version as 9.06 Build 0869.15gb
WDM HAgent ver 6.3.2.56
Wyse configuration manager agent 1.3.1.7
Thank you
RMontalvo
560 Posts
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January 7th, 2016 11:00
Matt,
As mentioned previously, if you are not using WDM, you can stop the service, and if you are using WDM, you need to upgrade HAGENT through WDM.