Windows Update Fails At Updating Cumulative Updates

Question

I have been to Microsoft board trying to fix the windows update. Every month it is a new KB # and it still won't updates these. Other updates have been updated. I went through all the troubleshooting methods which did not work. The last one on the troubleshooting method is to refresh the OS and some other options in recovery.

Windows 10 upgraded from Windows 8.1
Dell Inspiron 15 3542

December and January Cumulative Updates will not install, fails every time. It's been failing at 8% and some at 18% then goes to 100% and says it failed.

Others have the same problem over on the Microsoft board as well. I really don't want to reinstall windows 10 if I don't have to. PC is running pretty good except windows updates.

Any suggestions

PudgyOne · Answer

squirty1, Right click start, left click control panel, left click troubleshooting, left click fix problems with windows update follow the prompts. You can also try re-registering the update dlls. Make a system restore point. Open notepad. Copy the information between the lines, then paste them to notepad =========================================== regsvr32 wuapi.dllregsvr32 wups.dllregsvr32 wups2.dll =========================================== Save as Update.cmd Right click on Update.cmd, left click run as administrator. Answer yes to the 3 questions. Restart the computer and see if Windows Updates works. Rick

squirty1 · Answer

This did not fix the problem. I took a screen capture of the windows update errors if you would like to view this, I don't see anywhere to attach the screen capture.

PudgyOne · Answer

squirty1,

Hit the Windows key and the R keys at the same time Type

winver

What version of Windows and build is installed?

I'm thinking that maybe to correct this, download the Media Creation Tool from Microsoft. I would choose the second option and when you click on the media creation tool, click upgrade.Everything will remain but the latest version of Windows 10 will install and everything should function properly, even Windows Updates. Option One is another option to use.

Rick

squirty1 · Answer

Version 1607 (OS Build 14393.447)I downloaded the tool and I will get back with you to let you know if it worked or not.

squirty1 · Answer

I ran the tool took quite awhile to do. Everything seems fine except I have no windows updates in my history, just the two updates it installed today. Was this suppose to erase updates?

Version 1607 (14393.693)

squirty1 · Answer

I have been running windows update for the past couple of hours, it's just at 8% right now. Update for windows 10 version. (KB3176936)

PudgyOne · Answer

squirty1,

If I run Finding System Information I get

Host Name:                 XPS_L501X-PC
OS Name:                   Microsoft Windows 10 Home
OS Version:                10.0.14393 N/A Build 14393
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:          Rick
Registered Organization:
Product ID:
Original Install Date:     9/14/2016, 5:09:00 AM
System Boot Time:          2/6/2017, 4:36:29 PM
System Manufacturer:       Dell Inc.
System Model:              XPS L501X
System Type:               x64-based PC
Processor(s):              1 Processor(s) Installed.
                           [01]: Intel64 Family 6 Model 37 Stepping 5 GenuineIntel ~2667 Mhz
BIOS Version:              Dell Inc. A08, 7/26/2011
Windows Directory:         C:\WINDOWS
System Directory:          C:\WINDOWS\system32
Boot Device:               \Device\HarddiskVolume2
System Locale:             en-us;English (United States)
Input Locale:              en-us;English (United States)
Time Zone:                 (UTC-05:00) Eastern Time (US & Canada)
Total Physical Memory:     7,924 MB
Available Physical Memory: 4,412 MB
Virtual Memory: Max Size: 15,860 MB
Virtual Memory: Available: 12,167 MB
Virtual Memory: In Use:    3,693 MB
Page File Location(s):     C:\pagefile.sys
Domain:                    WORKGROUP
Logon Server:              \\XPS_L501X-PC
Hotfix(s):                 8 Hotfix(s) Installed.
                           [01]: KB3176935
                           [02]: KB3176936
                           [03]: KB3176937
                           [04]: KB3199209
                           [05]: KB3199986
                           [06]: KB3211320
                           [07]: KB3214628
                           [08]: KB3213986
Network Card(s):           3 NIC(s) Installed.
                           [01]: Realtek PCIe GBE Family Controller
                                 Connection Name: Local Area Connection
                                 Status:          Media disconnected
                           [02]: Intel(R) Centrino(R) Advanced-N 6200 AGN Driver
                                 Connection Name: Wireless Network Connection
                                 DHCP Enabled:    Yes
                                 DHCP Server:     192.168.0.1
                                 IP address(es)
                                 [01]: 192.168.0.39
                                 [02]: fe80::2c5f:cdf1:615b:7164
                           [03]: Bluetooth Device (Personal Area Network)
                                 Connection Name: Bluetooth Network Connection
                                 Status:          Media disconnected
Hyper-V Requirements:      VM Monitor Mode Extensions: Yes
                           Virtualization Enabled In Firmware: Yes
                           Second Level Address Translation: Yes
                           Data Execution Prevention Available: Yes

So there should be only 8 hotfixes that may show.

Rick

PudgyOne · Answer

squirty1, My is Version 1607 (14393.693) The upgrade may correct any issues your system has. Rick

squirty1 · Answer

Host Name: LINDA-PC

OS Name: Microsoft Windows 10 Home

OS Version: 10.0.14393 N/A Build 14393

OS Manufacturer: Microsoft Corporation

OS Configuration: Standalone Workstation

OS Build Type: Multiprocessor Free

Registered Owner:

Registered Organization:

Product ID:

Original Install Date: 2/4/2017, 11:07:07 PM

System Boot Time: 2/19/2017, 12:27:42 PM

System Manufacturer: Dell Inc.

System Model: Inspiron 3542

System Type: x64-based PC

Processor(s): 1 Processor(s) Installed.

[01]: Intel64 Family 6 Model 69 Stepping 1 GenuineIntel ~900 Mhz

BIOS Version: Dell Inc. A12, 5/13/2016

Windows Directory: C:\WINDOWS

System Directory: C:\WINDOWS\system32

Boot Device: \Device\HarddiskVolume1

System Locale: en-us;English (United States)

Input Locale: en-us;English (United States)

Time Zone: (UTC-08:00) Pacific Time (US & Canada)

Total Physical Memory: 4,000 MB

Available Physical Memory: 1,562 MB

Virtual Memory: Max Size: 4,896 MB

Virtual Memory: Available: 1,928 MB

Virtual Memory: In Use: 2,968 MB

Page File Location(s): C:\pagefile.sys

Domain: WORKGROUP

Logon Server: \\LINDA-PC

Hotfix(s): 5 Hotfix(s) Installed.

[01]: KB3176937

[02]: KB3194623

[03]: KB3211320

[04]: KB3214628

[05]: KB3213986

Network Card(s): 3 NIC(s) Installed.

[01]: Realtek PCIe FE Family Controller

Connection Name: Ethernet

Status: Media disconnected

[02]: Dell Wireless 1705 802.11b/g/n (2.4GHZ)

Connection Name: Wi-Fi

DHCP Enabled: Yes

DHCP Server: 192.168.0.1

IP address(es)

[01]: 192.168.0.4

[02]: fe80::e106:75ee:6106:1260

[03]: Bluetooth Device (Personal Area Network)

Connection Name: Bluetooth Network Connection

Status: Media disconnected

Hyper-V Requirements: VM Monitor Mode Extensions: Yes

Virtualization Enabled In Firmware: Yes

Second Level Address Translation: Yes

Data Execution Prevention Available: Yes

PudgyOne · Answer

squirty1,

Looks like you're up to date. There will not be updates this month. Looks like Microsoft delayed the updates to next month. The differences in the hotfixes could be because of different items installed or because I have Office 2013.

Closely monitor the system for the next few months. Let me know how you're progressing.

Rick

squirty1 · Answer

Update status says it is up to date.

Clicking on Looking for info on the latest updates? Shows updates.

In the list below, info about the most recent Windows update is listed first.

•January 30, 2017—KB4010672 (OS Build 14393.729)

•January 26, 2017—KB3216755 (OS Build 14393.726)

•January 10, 2017—KB3213986 (OS Build 14393.693)

•December 13, 2016—KB3206632 (OS Build 14393.576)

•December 9, 2016—KB3201845 (OS Build 14393.479)

Windows General

Windows Update Fails At Updating Cumulative Updates

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