Windows 7 Upgrade Problems

Question

Hi! I purchased an Inspiron 1545 on Nov. 20, 2009. It came with Windows Vista Home Premium.

I'm trying to use the Dell website to get an upgrade to Windows 7. However, I continually get the message that my service tag is not in the database and I may have to wait 10 days since purchase. I'm well beyond that period now.

I called support yesterday - now I have my service tag available if I want to request drivers, but I still can't get a Win 7 upgrade (same msg - service tag not in database).

How do I get a Windows 7 upgrade?

...Jerry

DELL-Jesse L · Answer

ala19808,

Thank you for using the Dell Community Forum.

If you are getting an error when trying to register for Win 7 below is the contact information to resolve this issue.

For users in the US/EMEA you contact the Dell Customer Care teams to make your svc tags eligible if you are having issues with registration. If you have a question about billing, shipping, and order related issues they can e-mail the win7upgrade@dell.com mailbox. If you have an unanswered question about billing, shipping, or other order related issues? Are you experiencing website performance issues? Please visit Contact Us and provide as much detail as possible. A representative will usually respond to your inquiry within one business day.

alal19808 · Answer

Jesse,

Thanks for your reply, but my email to win7upgrade@dell.com merely generated an automatic reply that directed me back to the Windows 7 upgrade URL

Similarly, the https://win7.dell.com/ContactLTG.aspx generated another automated reply that sent me back to the Windows 7 upgrade URL.

Is there a way I can get a live person to look at this?

...Jerry

DELL-Jesse L · Answer

alal19808, I sent you a private message with information that will help you resolve the issue with the Win7 Registration site.

mfaryan · Answer

so ive been trying to do the same thing, and am getting the same problem. can u let me know if you were able to figure it out ThanksMatt

ebtehal · Answer

I have the same problem and couldn't resolve it service tag not in system

st1sm · Answer

I have the same problem and couldn't resolve it service tag not in system

Hi,

Please send an e-mail to:

global_cc_win7@dell.com

I had the same problem as yourself with my service tag not being recognized and the friendly and excellent Windows 7 Upgrade Customer Care at this e-mail address quickly resolved the issue.

DELL-Jesse L · Answer

mfaryan I am sending you a private message with contact information.

DELL-Jesse L · Answer

ebtehal, I sent you a private message with some contact information.

Windows General

Windows 7 Upgrade Problems

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