Norton Firewall Is Blocking Comcast ISP Connection

Digital Journey,

If you are using Windows XP make sure that XP's Internet Connection Firewall is not active. Multiple firewalls on a system can conflict with one another.

To check go to Start|Control Panel|Network Connections. Right-click your connection, select Properties, and look on the Advanced tab.

Hi Denny. Thanks for the heads up. Yes, I do have Windows XP

but "No" I do not have ICF firewall running. I already checked

that.

Anyone else have any suggestions?

P.S. I wonder if this might be adding to my problem somehow.

I had installed a network card in my computer and was using

a Linksys router. But then I got rid of my 2nd computer and

so I disconnected the router. However, my computer is

still set up as a network. Could this be causing a conflict

with my Norton Firewall?

 

 

Message Edited by Digital Journey on 05-17-2004 06:43 PM

Digital Journey,

Can you explain exactly what you mean by the statement, "I have even created a rule in Firewall under General, then Advanced Settings to allow Comcast access to my computer"?

What specific changes did you make at that point? Did you allow a particular IP address to access your computer?

Regarding removal of the Linksys...I would have hoped that NIS would have reconfigured itself because you were formerly not directly connected to the Internet, but now are. Given the symptoms, that may not have happened. I'd suggest using the Linksys router as additional protection, even with one computer.

Did Internet access with NIS installed work correctly when you were connected via the Linksys?

Jim

Hi Jim!

Thanks for your reply. I really appreciate it.

When I created my Norton Firewall Rule for Comcast, I added Comcast's address and gave Norton permission to communicate fully with Comcast.

Later, I also created a rule for my Broadcom ethernet card, thinking maybe Norton Firewall is somehow not communicating with or granting access to my NIC. I got Broadcom's IP address from My Network Places and Internet Connections tab in XP's start menu. Immediately after creating this rule, Norton told me that Broadcom was trying to access my computer. I told it to permit access (this came up twice). I thought -- surely -- this will solve my problem, but alas, it did not.

I also added Broadcom's address and Comcast to my Trusted Zone computers in Norton Firewall by going to Personal Firewall > Configure > Networking. This has not helped either.

When you said Norton should have reconfigured itself after I gave it a direct internet connection by plugging my cable modem into my NIC, how would you know if it did that? Is there some setting you can check? Also, I have since uninstalled and reinstalled Norton so I don't know if that should have resolved the problem with reconfiguring itself to a direct internet connection?

There just has to be some setting dealing with my Internet Connection, my ethernet card or the network I had previously set up that is causing Norton to block my Comcast connection. Unless there is an existing rule that is causing that conflict, but I can't seem to single one out that would cause this problem. The only rule I modified was the one that was blocking connections to secure sites. Any other ideas on this?

I really need a resolution. As you can see it's 2:30 a.m. and I'm still burning the candle.

Thanks so much for your help. I'll just have to keep hoping someone figures this mystery out!

 

your struggle is my struggle as well.  upgraded to NIS 2004 and my comcast cable ISP connection stopped working.  the usual uninstall and reinstall of NIS has not helped.  my Dell wireless router stopped connecting to the ISP as well.  when I disable the NIS firewall only I can get an ISP connection without my wireless router.  if you have the keys of the NIS 2004 kingdom for solving this connection problem I would appreciate the information.   I don't see myself doing another Norton upgrade.  if the application works leave it alone.  Symantec has been no help at all in their web knowledge base and trying to call them is going no where but voice mail hell.  

a followup to to long frustrating journey on this problem.  I wanted to share with you that my final solution and working ISP solution at that was the following actions...

* called comcast to confirm that their service had not changed in how it registers end users

* called Dell about the 1184 router and got mixed responses (all from India by the way)

* removed the NIS2004 internet security package

* reinstalled the NIS2003 package

* after no ISP connection following the reinstalled of NIS, I replaced the DELL 1184 with a new MicroSoft wireless-G router

* installed the new router and worked in less than 15 minutes

* installed a new wireless adapter to a second home PC and worked in less than 15 minutes

I think the problem was a combination of things with the new NIS2004 and with the DELL router.  Home networking is suppose to be easy and with the replacement of the router and removal of the horrible NIS2004 package the networking was easy.  good luck on solving your problems.