4 Posts
0
1212
Inspiron 15 3580 frozen screen, not able to access safe mode
Hi,
My Inspiron 15 3580 screen froze on black/white Dell circle screen. I tried to power off & restart. Blue screen pops up. Searched for solution & found support online.
I followed steps...
Blue screen “Automatic Repair”
Tried to restart, then clicked on “Advanced Options” - Troubleshoot- Advanced Options- Start Up Settings- Restart- request for BitLocker & entered BitLocker - Enter- Startup Settings-4
This takes me to my login page (my picture & name) & asks for Password.
*I only remember my 4-digit pin (not my admin password, so I can’t go any further. I know my Microsoft & Dell passwords but entering them doesn’t work. (There is no “forgot password” option.)
Im not able to restart in safe mode.
Pretty sure there was a sad face with SA phrase... pls direct me to correct board if incorrectly posting.
I hope someone can help, pls! Thank you!!
Carlaq
4 Posts
0
April 8th, 2020 19:00
Strangely, after charging my laptop for about 14 hours, it turned on without any problems. Miracle!!
DELL-Cares
Moderator
Moderator
•
25.8K Posts
0
April 8th, 2020 19:00
That's great news! We see you had an open ticket with our support. Can we proceed to mark it as resolved?
DELL-Cares
Moderator
Moderator
•
25.8K Posts
0
April 10th, 2020 15:00
Hi there!
We haven't receive any further replies or messages, due to that we will proceed to archive your case.
Should you need help or assistance in the future, let us know and we will be more than glad to assist you.
BrumDick
2 Posts
0
April 11th, 2020 08:00
Hello,
My apologies for the late reply, as COVID-19 has disrupted our lives significantly. Please go through below all the required info.
Service Tag =
Manufacture Year = 2017
Express Service Code =
There are few other problems, I have like,
a) Up arrow button does not work
b) Backspace button works for the only single hit
c) On the windows start, the three options 'Restart', 'Shut Down' and 'Sleep' options are intermittently missing.
Thanks much for your help!
DELL-Cares
Moderator
Moderator
•
25.8K Posts
0
April 13th, 2020 15:00
Hello there!
We hope this message finds you well. We wanted to check and see if you still needed our help, since we haven't receive a reply to our last message. Please let us know, so we can continue with our support.
DELL-Cares
Moderator
Moderator
•
25.8K Posts
0
April 14th, 2020 14:00
Hello there!
We hope this message finds you well. We wanted to check and see if you still needed our help, since we haven't receive a reply to our last message. Please let us know, so we can continue with our support.
DELL-Cares
Moderator
Moderator
•
25.8K Posts
0
April 15th, 2020 15:00
Hi there!
We haven't receive any further replies about your case. We will proceed to archive your case. Should you need help or assistance in the future, let us know and we will be more than glad to assist you.